Fly Gracefully - Misdirected Service Recovery

Discussion in 'Blogstand' started by BoardingArea, Jul 29, 2013.  |  Print Topic

  1. BoardingArea

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    Service recovery is very important in the hospitality industry, but what do you do when you didn’t actually complain? I got an email from the general manager of a hotel I stayed at last week apologizing for giving me the wrong room type and offering me a voucher. That is how things should...
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