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Discussion in 'United Airlines | MileagePlus' started by avflyer, Feb 11, 2015.
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I'm sure someone has seen that before. I haven't. What is that code for?
Never mind.... Mis-connects.
Or I've seen it when we had to go back to the gate and kick two people off.
I was on a HKG-SIN flight that was delayed with this "code" so that we could wait for the inbound passengers from SFO.
Flight ended up leaving 2h late but with all the precious cargo onboard.
"Flight delayed due to Customer Service.. what is that?"
Does anyone else see the irony in a United customer having to ask what customer service is?
That's not ironic, that's expected.
Wouldn't that be customer disservice or customer unservice?
You might argue that removing two combative passengers is customer service for everyone else on the plane.
Maybe, but not for the two who were removed. Plus, we've all seen stories of FAs who overreact and try to unfairly kick off people who aren't sufficiently docile.
These two were physically fighting.
I saw that code last weekend when reopening the door to board pax who would otherwise be left behind overnight+. What was appalling was how long it took UA to accommodate that seemingly simple thing. The pilot was very clear when he first announced the delay: he could see the pax waving at him from the terminal window - we were not waiting for their inbound flight. It still took 30+ minutes to get the door reopened to board them and ~90 minutes total delay, including luggage loading. The delay was long enough that once the door was opened they explicitly invited pax to deplane (if you can't leave the plane, the tarmac delay timer keeps running!). At least one pax took them up on that offer, deciding to wait and fly the next day.
Having been insufficient docile (many times) I would not be surprised of any delay, but I would expect Minimal time lost.