flight delay compensation

Discussion in 'Newbies' started by weblets, Dec 7, 2013.  |  Print Topic

  1. weblets

    weblets New Member

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    my apologies if the following has already been discussed but I am new to trying forums I would appreciate any advice on a recent offer from united airlines of 1000 dollar each e-ticket or 30,000 air mileage plus miles each for flight delay compensation under new e u regulation which would seem to be the better offer we are based in London
     
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  2. traveltoomuch

    traveltoomuch Silver Member

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    My general advice in these cases is "take the cash". That gives you the most flexibility to use it as you wish rather than on a carrier you may not want to fly again.

    Looking deeper: many of us value UA miles somewhere around US$.02@. (Range perhaps 1.6-2.6 cents.) That's consistent with using a 25k domestic saver award when one might have instead spent $400-500 cash. People who value premium cabin redemptions might place a higher value on the miles.

    Since UA has only offered 30k miles, take the money, keeping in mind that future paid tickets, even if paid with travel credits, earn more miles, whereas award tickets do not.
     
    Last edited: Dec 7, 2013
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  3. I am here now!

    I am here now! Active Member

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    I'd take the money as well.
     
  4. banane

    banane Member

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    +1
     
  5. Wandering Aramean
    Original Member

    Wandering Aramean Gold Member

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    I, too, would take the cash over the points, especially at that ratio, but I'm also a bit more curious about the circumstances. That $1000 is almost certainly a TCV, not cash, and if departing the EU a proper cash payment might be called for.

    We need more details here. What actually happened??
     
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  6. adrianors

    adrianors Silver Member

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    Lucky you.. I had problems with TACA and they gave me a compensation of 400$ (as credit towards a next flight) that I never ever used since was a credit with them (and is not transferable!) and TACA don't flies to CLT, which is where I'm based. If they offer you real cash, always take it..
     
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  7. weblets

    weblets New Member

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    this is compensation under new EU rules for a cancelled flight London to Indianapolis in 2010 for myself and my wife as we have no experience of air miles
    we were curious to know if 30,000 miles each would get us back to Indianapolis or should we take the e-tickets at 1000 dollars each I have posed this question to united but they seem to have gone quiet on the matter
     
  8. Wandering Aramean
    Original Member

    Wandering Aramean Gold Member

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    Are they offering you $1,000 in cash, $1,000 in travel credits or new tickets which you are valuing at $1,000??

    The 30,000 miles is enough for a one-way economy class award from London to the USA but that is capacity controlled and you'll still need to pay taxes and fees to the tune of $150-200 on that award.

    The $1,000 option is probably the correct choice in 90% of the scenarios I can think of, but if it is a choice between $1,000 in TCVs or $800 in cash, for example, I'd likely take the cash, not the credit.
     
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  9. Newscience

    Newscience Gold Member

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    I've repeatedly been on long-haul UA flights where $200 vouchers were handed out to all coach pax upon deplaning, for no food/video, etc. available on the flight. Since I've never used the vouchers, they get thrown away. Take the cash and run! ;)
     
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  10. Wandering Aramean
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    Wandering Aramean Gold Member

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    You can always give them away to friends and such. :)
     
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  11. Newscience

    Newscience Gold Member

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    WA, I promise to post them on Milepoint the next time that this occurs! ;)
    BTW, I missed a good photo-op the last time, when the trash can outside of the walkway from the airplane was overflowing with these vouchers! :rolleyes:
    Newscience
     
  12. Pizzaman
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    Pizzaman Co-founder

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    Pretty sure the days of vouchers for broken things on UA planes is gone.

    To the OP, if you're getting cash or a travel voucher I would certainly take the $1,000. While there are scenarios where you can get $1,000 in value out of 30K miles, they're few and far between. And, as others have said, cash is way more flexible. Plus, buying tickets with cash earns more miles. ;)
     
  13. adrianors

    adrianors Silver Member

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    Thats true.. I got two vouchers from United, one 50$ value and one 100$.. both expired now and in the trash.. sucks but sometimes it just happens..
     
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  14. adrianors

    adrianors Silver Member

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    30k miles = Free ticket
    1000 bucks = Free ticket, miles + something for your wife (or dog, yourself or even a guinea pig! )
     
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  15. Newscience

    Newscience Gold Member

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    It's been a couple of years since I've been handed one of those UA vouchers. Pizzaman may be right in that UA no longer hands out vouchers for things breaking down on the plane while travelling in long-haul steerage class. I guess that I'll wait and see what happens the next time that occurs. I can tell you that hearing the announcement that "crew members will be handing you a gift from us at United for your inconvenience" is enough to fool some of us irate sheeple in steerage seating! :rolleyes:
     
  16. Pizzaman
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    I had two instances this year, one with a broken light the other broken IFE. In both cases the FA told me no more on-board vouchers. Now, that doesn't actually make it so, but that's my small examples from this year. Heck, I had one legit 3-hr+ delay where they told us to hit the "we're sorry" link and key in our flight info. The info for vouchers/miles never got loaded. A call to MP customer service yielded a "no", and then a follow-up via e-mail a few days later where they finally issued some miles.
     
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  17. weblets

    weblets New Member

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    The offer is $1000 dollar e- ticket each
     
  18. Pizzaman
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    Take the $1K e-cert and run. :)
     
  19. Newscience

    Newscience Gold Member

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    Pizzaman, this is a sad turn of affairs for UA customer relations, but perhaps they really just don't care! :mad: The vouchers that I had received a couple of years ago were for plane-wide screw-ups on a long-haul run: all the IFE DNF in the entire coach section, no meals in coach class available, etc. As I've said, the UA vouchers has been worthless to me - I'll gladly give mine away - but it did at least demonstrate the willingness of UA to value your inconvenience because of their equipment, logistics failures. With that modicum of understanding gone, why fly UA whenever you have a choice of air carriers?
    Newscience

    Absofreakinlutely! :rolleyes:
     
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  20. Pizzaman
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    My IFE issue was plane-wide, no voucher. I have plenty of friends that used to enjoy the multiple vouchers for problems like this on UA. I remember saying to them at the time (before becoming a UA flyer as well as an AA flyer) that I would certainly prefer planes that didn't break to vouchers if I had my choice.

    Unfortunately, UA seems to have chosen the former. Things still break, planes are still late, yet compensation has reduced considerably. I'd still rather they just got things right. I've got the PQDs to make 1K from my 2014 travel, just not sure I have the desire.
     
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  21. cvsara
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    cvsara Gold Member

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    I see a dumpster-diving opportunity there.:D
     
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  22. Wandering Aramean
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    Wandering Aramean Gold Member

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    Yes, but...

    If it actually was a valid EU261 claim then the OP might be entitled to 600 euro in cash. That's about $825 or GBP 500 today. Not as high an absolute amount but the ease of spending the cash might make it more compelling, especially if there's no plan to fly a lot on UA in the next year.
     
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  23. Pizzaman
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    Good point. If e-certs count as PQDs, I would take the $1K e-cert. If not, I'd have to dust off my brain cells to give it some more serious thought.
     
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  24. anileze

    anileze Gold Member

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    But... His flight cancellation was in 2010. What are the time limit rules ? Like everybody else, I'd use the the e-cert instead of miles.
     

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