Flight booked on delta.com doesn't qualify for miles?

Discussion in 'Delta Air Lines | SkyMiles' started by Gargoyle, Sep 8, 2011.  |  Print Topic

  1. Gargoyle
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    Gargoyle Milepoint Guide

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    I just flew back from Tallinn, Estonia: TLL-AMS-MSP-ORD
    The TLL-AMS segment was flown on Estonian Air, but with a KL codeshare flight number, and this was all booked on Delta.com.

    I requested mileage credit, but it is saying:

    Digging through Delta.com, I do see this memo under KL earning:
    Other: Only applies to KLM, PrivatAir, City Hopper flights, and KL coded SkyTeam partners
    However, IMHO the key is that I booked this on delta.com. Shouldn't everything booked through Delta earn miles?

    My other segments for the itin (including outbound ORD-AMS-HEL) total 9734 MQM's credited. When I booked the flight, I printed out the page from delta.com which showed MQM's earned 10651. The difference, 917, equals the TLL-AMS segment, so Delta did tell me in advance that I would earn miles. What route should I take to claim my miles, should I just write back with a scan of the printout?
     
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  2. rwoman
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    rwoman Gold Member

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    I remember seeing this come up here or on FT in the last couple of months with a similar issue. Despite the codeshare, the operating carrier equaled no miles. Kind of like bookings I'd seen on MH that did not earn MQMs...

    Not cool though...
     
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  3. Gargoyle
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    I think the key is that they told me before booking (through the screen that I printed out) that I would get miles.
     
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  4. rwoman
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    rwoman Gold Member

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    I'd definitely call/email in and reference them telling you that you'd earn miles...:)
     
  5. Jaimito Cartero
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    Jaimito Cartero Silver Member

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    Good luck. DL is pretty consistently bad with much of their IT.
     
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  6. Gargoyle
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    Gargoyle Milepoint Guide

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    I did a dummy booking on delta.com, on the MQM display I clicked the "show details" and that clearly shows 917 MQM's and one segment credited for TLL-AMS. (there is the "subject to change" disclaimer, but bait and switch rules should override that). Any time you book a segment with partners using regional carriers, be sure to get screen caps of the mileage before you pull the trigger and buy the ticket.

    TLL-earns-miles.jpg

    (fare class is B, mine was L, but that isn't relevant to the big picture).
     
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  7. USAF_Pride
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    USAF_Pride Gold Member

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    Recently heard from a GA:
    Don't Ever Let Technology Advance

    Full disclosure, this was a PMNWA GA
     
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  8. rwoman
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    rwoman Gold Member

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    At this point, I have serious doubts about their interest in fixing these issues!!
     
  9. Bob Smolinsky
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    Bob Smolinsky Gold Member

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    Bad IT for sure, but as it's not Skyteam/KLM Metal, you ain't gonna get the points........or segment.
     
  10. UA191

    UA191 Silver Member

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    Not as bad as LAN...
     
  11. NYBanker
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    NYBanker Gold Member

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    The subject to change language is referring to the MQMs.

    I suspect a well written letter (differentiated from an email or call) will get you the miles you are seeking. Include whatever screenshots you can.
     
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  12. mtkeller
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    mtkeller Silver Member

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    I'd normally agree, but Gargoyle has the screen shots. I've read reports that DL will honor screen shots shown during the booking process, including for the erroneous class of service bonus that sometimes shows up on LUT fares. They probably figure they hand out fewer miles to people who follow through this way than the cost to fix the IT.

    As to everything booked on DL.dumb earning, that's certainly not the case, as this example shows. The earning rules are clear that in the case of codeshares where the booked flight number is a SkyTeam member other than DL but the operating carrier is not in SkyTeam, you're SOL. Some of those flights are bookable on DL.dumb.
     
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  13. Gargoyle
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    Gargoyle Milepoint Guide

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    Looks like that was the key. I got a fast response (less than 12 hours) after submitting the screen shots, they say they'll credit the miles within 48-72 hours.
    +1

    Lesson learned, always keep screenshots or printouts.
     
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  14. DLroads
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    DLroads Gold Member

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    Good one! too bad screenshots do not help with fare errors or bookings!
    I tried it twice and got a rock where M fares jumped on my $1826, and $2653 respectively...

    WELL DONE! Don't Ever Let Technology Advance!
    Delta- working today to bring you yesterday's technology tomorrow
     
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  15. TravelerRob
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    TravelerRob Silver Member

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    I'm not surprised DL caved and gave miles but they shouldn't have.

    The SkyMiles website clearly states that for KL only the following flights are eligible for miles: "Only applies to KLM, PrivatAir, City Hopper Flights and KL-coded SkyTeam flights."

    EstoniaAir is NOT part of SkyTeam and therefore you are owed no miles. Everyone knows that little pop-up when booking a ticket that's supposed to show you how many miles you'll earn is busted. DL apparently only looks at the code of the flight, in this case 'KL', and calculates the miles. They should either take that thing down or fix it so it looks at operating carrier.

    THIS ALSO APPLIES TO AER LINGUS FLIGHTS. Figure I'd get that out there because it seems to throw a lot of people. KL codeshares (or used to) on all of the AMS-DUB flights. They earned no miles in the NW and DL programs.

    -RM
     
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  16. Gargoyle
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    Gargoyle Milepoint Guide

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    But until they fix it, it's right that they honor what they state.
     
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  17. TravelerRob
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    TravelerRob Silver Member

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    So should they only offer 100% EQM on "M" fares like that window says, even though you are due 150%? It works both ways.

    -RM
     
  18. Bob Smolinsky
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    Bob Smolinsky Gold Member

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    Amazing really.....try that on any EU carrier and they would tell you no way.....
     
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  19. mtkeller
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    mtkeller Silver Member

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    They likely don't have websites that lie to you about how many miles you'll earn during the booking process, either.
     
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  20. mtkeller
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    mtkeller Silver Member

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    Actually, it should work in the customer's favor if they can't bother to fix the IT system.
     
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  21. mowogo
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    mowogo Gold Member

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    Considering that LAN did not acquire their domain name until 2004 (My family had owned the domain for a decade, using it for a personal site until they offered us enough money to sell it).
     
  22. Gargoyle
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    Gargoyle Milepoint Guide

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    I did finally receive the miles and MQM's, but they are listed as a "customer resolution bonus" rather than earned miles. (so no segment credit, but that doesn't matter because I'm not a segment flier). The only unsatisfactory thing (and this is a minor point) is the tone that they did it as a favor; since I had screen captures and printouts proving the MQM's were promised prior to booking, they really were earned miles/MQM's, not a "bonus".

    BTW, as of last time I checked (a couple days ago), if you book that route it still showed that you would earn.
     
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