Disclaimer First, I usually fly DL or UA, though I have also flown about a dozen other carriers. Second, I booked this ticket at a premium OVER my usual carriers explicitly to experience WN. Third, I chose this route because it was short enough that if things were bad it wouldn't be unbearable (I did the same thing when first flying F9). Finally, because I am on a 5 week sabbatical from work I don't have my usual email accounts or a mobile smartphone (this will become relevant). Route - DEN-LAS non-stop and return a few days later Equipment - 737-700 both ways Check-In at DEN Out of DEN I did a check-in via my computer late. I chose not to pay the fee of $10 per person per direction to have WN check me in. I don't pay fees on my usual carriers so I'm not paying a "hidden" fee to WN either. So we got C5 and C6. Since I don't have a printer at home (another perk of work I guess) I opted to pick up my tickets at the airport. At the airport the lines were empty, but the nylon dividers were poorly marked to a new WN flyer like us. It took us a bit to figure out where to go to get what we needed. We also had to check a bag (free on DL and UA for me by the way) since my wife was suffering from a cold and needed cold meds. We had a bit of a hiccup at the airport getting our boarding passes. I always use my passport when flying, regardless of destination, and drop my wallet deep into my carry-on (or in this case my wife's purse) before I enter the airport. The frequent WN flyer will understand what happened next. No fault of WN really, just my normal airport behaviors not meshing with an airline that doesn't do international yet. We sorted ourselves out, dropped our bag, and headed through security. Verdict - Signage could have been better, but very passable Flight DEN-LAS Boarding was orderly. There was little gate licing and the lack of carry-on baggage meant things moved pretty well. Once on board we had to find some seats together. Since our carry-on consisted of 2 books, a bottle of water, and my wife's purse being together meant we could share water and snacks in her purse. Here the open seating ideal ran into human nature. People had no desire to accomodate couples and we were NOT the only ones. We are flexible people in where we sit. I don't mind a middle seat and neither does my wife, but people had no desire to accomodate this. Only after we sat down behind each other and started trying to pass books and such between us did a kind 20-ish gentleman offer us his aisle seat so we could sit together. The flight itself was quick, but very loud. We figured this was a product of the destination of Vegas and hence people's excitement. Our pushback was delayed by 15 minutes due to a malfunctioning service truck lift that wouldn't allow the truck to clear the plane. No fault of WN of course as it could have happened to any airline and to their credit we arrived only 2 minutes late into LAS. Verdict - Open seating requires decent humans. Check-In LAS I'm on vacation. I don't want to think about going home until the last possible minute. Additionally, without my smartphone I don't have reminders or mobile Internet access. Hence I neglected to check-in before the day of the flight. Even that was an issue since I had no phone and no laptop. None the less I managed to do so with the help of the Hilton, again without an ability to print (not paying the Hilton fee to print, thank you), but this time we got C40 and C41. We walked, yes WALKED, to the airport from the strip because... well... because we are stubborn people I guess. It wasn't that bad really. The WN check-in area was again confusing for a new WN flyer and we had to ask the agent at the start which of the 4 lines to go in. I was eyeing the one with no one there, but no, we were sent gruffly to the long line where we would be escorted to a kiosk to check in. Really? And why were only half the kiosks working? Not cool. We dropped our bags and dealt with security. Verdict - Signage issues again. Self-help kiosk escorts are.... silly Flight LAS-DEN We were among the last on board. Human nature reared its head ugly this time. People refused to move, even if they were asked if they wouldn't trade their aisle for a window seat 4 rows up. One woman didn't want to move her sticks (I'm not making that up!) to allow someone to sit in the middle seat. In the end my wife was 6 rows ahead with stick lady and a guy that refused to move to another window seat a row back to allow us to sit together. Seriously, WN's open seating only serves to bring out the worst of human (Americans primarily) nature. My wife is a really laid back Southern lady who usually takes everything as it comes, but she was furious. Both the stick lady and the window man could have moved to similar or better seats, but they both flat out refused. The hungover group of 8 I was with spent the flight acting like teenagers (pulling hair, in and out of their seats, "pranks", etc) rather than the upper-30 to lower-40 age they were. It was a blessing our flight was on time and there were no delays. Verdict - Open seating fails in a climate of human nature focused on self over others and general lack of courtesy that typifies America today. Overall Verdict - WN is a last ditch airline for us. My wife has set the savings threshold at $100 over all other airlines before they can be considered. Question for WN Flyers: What is it exactly that WN offers that makes their open seating roulette worth playing every time you fly? I don't understand!