I'll be flying BA FIRST, and for that matter BA for the first time in August. According to BA's website: "At your service Assistance with any travel queries including bookings, lounges, baggage and transfers Assistance with booking Concorde Room facilities such as cabanas and access to the Quintessentially Lifestyle concierge services Pre-booking spa treatments with Elemis at London Heathrow Terminal 5 and Terminal 3 Priority assistance for mishandled baggage" Just got off the phone with a U.S. based "customer service" agent [calling the You First line] who had a thick Southern accent [Southerner here too-- not hating ] and told me that since my flight terminates in LHR,with no onward travel on BA, I wouldn't be eligible to use one of the Cabanas at the Concorde Room @ LHR, nor do Cabanas exist at JFK. Also, when I asked about booking spa treatments @ LHR, she told me she couldn't do that over the phone and I'd need to wait until I arrived at LHR in August to do so. I plan on calling again sometime tomorrow to see if I receive a different response, but I'm wondering if I was fed rubbish or if the agent was correct in what she told me? I do have Platinum Status with AA, but booked this award using Avios. Maybe this reservation being booked with no BA status, and it being an award ticket factored into how the agent responded to me?