First 'interactive virtual assistant' arrives at Dubai International Airport

Discussion in 'Airports' started by sobore, Dec 10, 2012.  |  Print Topic

  1. sobore
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    sobore Gold Member

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    A first of its kind interactive virtual assistant has been installed at Dubai International.

    As well as giving out pre-programmed information, the virtual assistant also features a touch screen, enabling passengers to ask frequently asked questions.

    Located in the departure area of Dubai International’s Terminal 3, the interactive, high definition Tensator virtual assistant greets passengers and provides audio and video – as well as inviting passengers to interact with her. Passengers can access both Arabic and English information relating to information such as the location of departure gates, restrooms and check-in areas using the touchscreen.

    Users can also search for information or select a specific service and, depending on the service selected, the assistant gives a targeted message or asks the traveller for additional information.

    It is the fourth virtual assistant installed at the airport – but the first interactive version.

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