To start: This is not a rant. I got an upgraded room above what I redeemed points for - a "Deluxe Ocean View Room" and it is really nice... we have a sunset view that's quite spectacular. My Suite Night Awards, however, didn't clear. 6 nights requested at the Sheraton Maui starting tonight. They are completely booked, so I understand. It's the first suite night award that hasn't cleared and is also the longest one I've requested to date. I'm REALLY unclear what Suite Night Awards are supposed to do vs the standard Platinum upgrades. In this case neither worked (because nothing was available). Is the only difference is that SNA's can clear up to 5 days in advance where regular plat upgrades are processed the day before/day of arrival? Again, not a complaint about this property or how they've handled even being able to provide an upgrade. I got what I redeemed for PLUS a fantastic room class upgrade at a sold out resort during peak season. I'm just underwhelmed with SNA's and wished they applied at the time of booking. Edit to add: The Westin and WKORV are sold out, too, for at least one (if not more) nights in my range.