Expired Miles! Options?

Discussion in 'General Discussion | Miles/Points' started by corz123, Apr 7, 2014.  |  Print Topic

  1. corz123

    corz123 Silver Member

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    Hey guys. Could really use some help here. I'm currently backpacking in Asia and didn't have internet access for a few days and I was unable to have activity in my southwest account and I had about 25k miles that expired 2 days ago. :eek: what can I do to have them reinstated?

    thanks!
     
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  2. Steven Schwartz
    Original Member

    Steven Schwartz Gold Member

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    Had that happen with AA a few years ago. I called to see what could be done and they asked if I had rented any cars the previous year. I had and had not indicated an airline and FF account as most of the major rental companies give miles. I contacted Hertz and they retroactively gave me the miles which allowed AA to reinstate my balance. Not sure it will help you but that's what worked for me. Good luck.
     
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  3. pointshogger

    pointshogger Silver Member

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    That's a tough pill to swallow. Give Southwest a call to see what options you have.
     
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  4. foxberg

    foxberg Gold Member

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    I think that would be the best approach. Ask to speak to a supervisor if CS rep can't help.
     
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  5. Newscience

    Newscience Gold Member

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    Absolutely call Southwest Airlines. If you don't like the first answer that you get, ask to speak to a supervisor. If you still don't like the answer that you get, write out a snail mail letter and send it to SWA. I've gotten zilch response when I've emailed them about SWA SNAFUS, but writing a letter to explain the situation to SWA has had a positive result, more than once. ;)

    Also, almost all the airlines let you reinstate expired miles up to 3 years out for a token fee - I've done this with AA, and I know that you can do this with UA (how to do this is on their website). Perhaps this is also an option with SWA. Good luck!
     
    Last edited: Apr 7, 2014
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  6. WilliamQ

    WilliamQ Gold Member

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    Great sharing experience and nice of AA and Hertz to step up and help their customer.
    I am sure both of them gained some points in your book.
     
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  7. WilliamQ

    WilliamQ Gold Member

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    I suspect that this applies more for NA airlines. In Asia, airlines might not look favourably on such requests.
     
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  8. Newscience

    Newscience Gold Member

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    Absolutely agree! The rules are very different outside of the US. That stated, I've experienced on most non-US carriers a level of customer service that is missing back home. The OP mentioned "southwest account", so I assumed that meant WN (SWA).
     
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  9. gregm

    gregm Gold Member

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    And remember, hindsight is 20/20. Either keep track of your miles or try to use a carrier whose miles don't expire. :rolleyes:
     
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  10. WilliamQ

    WilliamQ Gold Member

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    D
    E
    L
    T
    A

    On a side track... IHG is also starting to get my consideration for the very same reason.
     
  11. gregm

    gregm Gold Member

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    :)
     
  12. Steven Schwartz
    Original Member

    Steven Schwartz Gold Member

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    Actually, at the time it happened, I was so pissed off that when the miles reappeared, I transferred them all to Hilton and used them to great advantage (before the awful devaluation). I guess I was more relieved than grateful but really astonished that they could not send me an email a few months out warning about the upcoming deadline. Nowadays, it's harder and harder to feel like a stakeholder in any of these companies. Still use them to great advantage (and it gets harder every day) but the concept of loyalty is, to me, meaningless.
     
  13. corz123

    corz123 Silver Member

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    Which mailing address did you use?
     
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  14. Newscience

    Newscience Gold Member

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  15. Wandering Aramean
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    Wandering Aramean Gold Member

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    Or don't sweat it so much. If you're not actually engaged with the program within a two year period odds are you're not sitting on enough points to worry much about. I certainly wouldn't skew my once a year travel to an airline just because their points don't expire.
     
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  16. corz123

    corz123 Silver Member

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    Well I was actually planning to use those SWA miles for some travel this summer. By the way...do I need to have to credit card if I want to turn them into gift cards?
     
  17. gregm

    gregm Gold Member

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    25,000 miles is a free RT on my carrier of choice. If that's not important enough to keep, by all means don't sweat it. If it is enough to bother you by losing them, make sure it doesn't happen again.
     
  18. gregm

    gregm Gold Member

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    There's only 1 person on MP who doesn't care about the miles or points!
     
  19. corz123

    corz123 Silver Member

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    Hey guys. Just called SWA and then Avis Rentals to get some points from a rental in Nov. credited to my account. Avis said it might take 30-60 days. Is this typical? The SWA says once that happens and they see the avis points they can reinstate my account.
     
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  20. WilliamQ

    WilliamQ Gold Member

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    Not sure if it is normal but at least the advice from @Steven Schwartz worked out for you.
    Hopefully it will take lesser days than that and you get your points back in time for your trip.
     
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  21. gregm

    gregm Gold Member

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    Excellent! Hopefully that timeframe is a very generous estimate.
     
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  22. Troy Miles

    Troy Miles Member

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    I had a lot of expiring miles too and couldn’t use them… I discovered lately a website Giift that allows to trade miles from one program to another even for other loyalty programs, helps a lot!
     
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  23. corz123

    corz123 Silver Member

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    can you give some example of how much the miles are worth or what you can get for them?
     
  24. gconnery

    gconnery Silver Member

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    I'm suspicious of the site. I couldn't find any mention of it on TOS nor any reviews. I created an account using a spam email just to poke around and was able to add various programs to my profile without completing them (giving them my actual login for the program, which I'm not willing to do yet). At that point they would show me some of the options for conversion. Most of the programs I tried (AA, Aegean, SPG) wouldn't allow any sales or transfers but a few would (HH, IHG) but those just seemed to be the options you already have available to you as a member of the program (10,000 IHG = 2,000 miles for example). Not sure what this site is.
     
  25. Wandering Aramean
    Original Member

    Wandering Aramean Gold Member

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    Ditto. Based in Singapore and seems to be set up to scrape the program sites, something they all eventually get shut down for. I'll pass.
     
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