ExpertFlyer - Information and Updates

Discussion in 'ExpertFlyer' started by ExpertFlyer Voice, Feb 13, 2011.  |  Print Topic

  1. ExpertFlyer Voice

    ExpertFlyer Voice Z Representative

    Messages:
    176
    Likes Received:
    116
    Status Points:
    420
    Welcome to the ExpertFlyer.com forum on MilePoint. We'll use this Information and Updates thread as central place for questions, updates, general knowledge & best practices for MilePoint users who are also, or considering becoming, ExpertFlyer subscribers.

    As always, please first email customercare@expertflyer.com with any ExpertFlyer support questions as that is always the fastest way to receive help with using your ExpertFlyer membership.

    What is ExpertFlyer?
    Want to find out more about ExpertFlyer:

    New to ExpertFlyer? Bookmark this page

    Or check out these links:
    Airlines Supported by ExpertFlyer:

    • Just about all airlines that participate in the global airline reservation systems support Flight Availability, Flight Status, Flight Details and Fare Information
    • For the listing of airlines that we have Award and Upgrade availability data for, click here.
    • For the listing of airlines that we can show Seat Maps for, click here.
    To receive more information about ExpertFlyer and the travel industry:

    Follow the ExpertFlyer Blog
    Follow ExpertFlyer on Twitter

    Thank you for your support,
    -EFV
     
    Aloha-Rick and Paolo Scuri like this.
  2. ExpertFlyer Voice

    ExpertFlyer Voice Z Representative

    Messages:
    176
    Likes Received:
    116
    Status Points:
    420
    Qantas Award Availability 355 Days in Advance

    We're pleased to announce that ExpertFlyer is now able to access Qantas Award/Upgrade availability for all 4 award classes up to the full 355 days in advance. However as a result of the way we have to access the QF host to get the extended information, a flight will only be returned by Qantas in the Award & Upgrade search if the searched class has availability greater then zero.

    If you would like to ensure that all direct flights are listed for purposes of creating a Flight Alert, you can add a regular fare class, such as Y, as an "Other Fare Class" in the Award & Upgrade search. Alternatively, you may also perform a regular Flight Availability search as the 4 award classes will also show there when their values are greater then zero and QF is the only airline specified in the search.
     
  3. ExpertFlyer Voice

    ExpertFlyer Voice Z Representative

    Messages:
    176
    Likes Received:
    116
    Status Points:
    420
    Flight Availability Point of Sale

    We have just released a new feature on ExpertFlyer that allows you to select a UK Point of Sale for the Flight Availability search. If you click the Show Advanced Options button at the top of the search page, then a Point of Sale option box will become visible at the bottom of the search form where you can select from either a USA or UK point of sale.

    Also, any Flight Alert that is subsequently created from a Flight Availability search that used the UK Point of Sale will itself be checked using the UK Point of Sale. The Point of Sale is also now an option on the Create New Flight Alert form as well.
     
    KimK likes this.
  4. ExpertFlyer Voice

    ExpertFlyer Voice Z Representative

    Messages:
    176
    Likes Received:
    116
    Status Points:
    420
    Enhanced Mobile Site and Fare Enhancements

    Tonight we have released two new sets of enhancements:

    ExpertFlyer Mobile Site:
    • We have reworked the mobile site to be much more touch device friendly with an enhanced UI. Now when you browse to the mobile site (m.expertflyer.com) on any iPhone, iPod, Andriod, PalmOS, Windows Phone 7, or recent BlackBerry device, the newer version of the mobile site will automatically appear (see below for screen shots).
    • You can now resubmit alerts from the mobile site.
    Fare Information:
    • The Fare Information search now has a Passenger Type option which allows you to see, in addition to regular Adult fares, these additional types of fares:
      • Senior
      • Military
      • Government (different than Military fares)
      • Student
      • Youth
    • For Fare Information searches that include Surcharges (fuel or otherwise, when applicable) in the price of the fare, there is now a View Fares Without Surcharges option at the top of the results page that will allow you to see the base fare without any Surcharges applied. Like before, any Fare Information result that does not include surcharges where applicable will note that in bold at the top of the page.
    As always, if you have any questions or issues, you can email us at customercare@expertflyer.com If you are having an issue with the use of the new mobile site, please click the Contact Us link from your mobile device.

    Enhanced Mobile Site: Flight Availability:
    [​IMG]

    Enhanced Mobile Site: Fare Information:
    [​IMG]
     
    Ivanhoe3079, gleff and Chimpy like this.
  5. ExpertFlyer Voice

    ExpertFlyer Voice Z Representative

    Messages:
    176
    Likes Received:
    116
    Status Points:
    420
  6. ExpertFlyer Voice

    ExpertFlyer Voice Z Representative

    Messages:
    176
    Likes Received:
    116
    Status Points:
    420
    KLM Awards and Upgrades

    We have just added the following Award and Upgrade classes to ExpertFlyer for KLM:
    • O - Business - Classic Award & Upgrade
    • C - Business - Flex Award for Elites
    • B - Economy - Flex Award
    We do not have access to the Economy Classic award, however we wanted to at least make the ones we do have available via our Award & Upgrade search tool. Please email us if you have any questions.
     
  7. ExpertFlyer Voice

    ExpertFlyer Voice Z Representative

    Messages:
    176
    Likes Received:
    116
    Status Points:
    420
    CO & DL Award & Upgrade Information

    We're happy to announce that CO Award & Upgrade information is now available on ExpertFlyer using our Award & Upgrade search tool:

    First/Business - EasyPass Award (ZN)
    First/Business - EasyPass Award for Elites (FN)
    First/Business - SaverPass Award and Alliance Upgrades (I)
    First/Business - SaverPass Award for Plat Elites (O)
    First/Business - Upgrade from B/M Class for Plat Elites (ZE)
    First/Business - Upgrade from Y Class (FE)
    First/Business - Upgrade using Miles/SWU/Vouchers (R)
    Coach - EasyPass Award (HN)
    Coach - EasyPass Award for Elites (YN)
    Coach - SaverPass Award (X)
    Coach - SaverPass Award for Elites (XN)

    This means you can now you can use our exclusive Flight Alerts service to be notified about CO award and upgrade inventory changes as well. Please try it out and email us if you find any issues.

    In addition, for the past few weeks DL upgrade information had been included in a general Flight Availability search. That is no longer the case, however the V,G,X,Z upgrade classes are still available via the Award & Upgrade search, as they have always been, and only available on ExpertFlyer.
     
  8. ExpertFlyer Voice

    ExpertFlyer Voice Z Representative

    Messages:
    176
    Likes Received:
    116
    Status Points:
    420
  9. ExpertFlyer Voice

    ExpertFlyer Voice Z Representative

    Messages:
    176
    Likes Received:
    116
    Status Points:
    420
    Purchasing of Extra Flight Alerts

    Today we have released an often asked for feature - the ability to purchase extra Flight Alerts beyond the 30 active alerts included with our Premium service.

    As with Seat Alerts, additional Flight Alerts will cost $.99 each and are purchased at the time the Flight Alert is created. The extra Flight Alerts can also be purchased using the enhanced mobile version of ExpertFlyer (iOS, Andriod, etc.)

    As always, if you have any questions please email us at customercare@expertflyer.com
     
  10. ExpertFlyer Voice

    ExpertFlyer Voice Z Representative

    Messages:
    176
    Likes Received:
    116
    Status Points:
    420
    New Seat Map/Alert Airlines

    We're happy to announce that ExpertFlyer now supports 12 additional airlines for Seat Maps and Seat Alerts:
    • Aerolinea Principal Chile (5P)
    • Air Namibia (SW)
    • Air Seychelles (HM)
    • ASKY Airlines (KP)
    • Avianca Colombia (AV)
    • China Eastern (MU)
    • Corsair (SS)
    • Hainan Airlines (HU)
    • Jat Airways (JU)
    • OpenSkies (EC)
    • TAM MERCOSUR (PZ)
    • TRIP Linhas Aereas (T4)
    If you have any questions or issues, please email us at customercare@expertflyer.com
     
    desamo likes this.
  11. ExpertFlyer Voice

    ExpertFlyer Voice Z Representative

    Messages:
    176
    Likes Received:
    116
    Status Points:
    420
    Enhanced Airline Flight Comments

    Today we have released an update that enhances the "View Additional Comments" option of the Flight Status tool to show all of the airline comments for the flight:

    Results from ExpertFlyer.com
    Code:
    Flight Status Search:
    Departing on 08/28/12
    Flying AF flight 7
    
    Flight   Status           Depart Location  Depart Date                   Reliability  Arrive Location  Arrive Date
                              JFK              Scheduled: 08/28/12 7:15 PM                CDG              Scheduled: 08/29/12 8:35 AM
    AF 7     En Route         Term: 1          Estimated: 08/28/12 7:39 PM   8% / 58m     Term: 2E         Estimated: 08/29/12 8:24 AM
                              Gate:            Actual: 08/28/12 7:44 PM                   Gate:            Actual: 
    
    
    Comments:
    " DOAF7/28AUG                                                    
     
    * OPERATIONAL FLIGHT INFO *            AF   7   -1 TU 28AUG     
    CITY INFO                                       HOUR (LOCAL)  
      
    JFK  ESTIMATED TIME OF DEPARTURE                1939            
         LEFT THE GATE                              1944            
         TOOK OFF                                   2009            
         ESTIMATED TIME OF ARRIVAL                  0830  CDG       
                                                                    
    * 1A PLANNED FLIGHT INFO *              AF   7   -1 TU 28AUG    
    APT ARR   DY DEP   DY CLASS/MEAL          EQP  GRND  EFT   TTL  
    JFK          1915  TU PF/BM JCDIZ/MS      388         7:20      
                          O/MS WSAYBM/BM                            
                          UKHLQTENRVX/BM                            
                          G/BM                                      
    CDG 0835  WE                                                7:20
    COMMENTS-                                                       
     1.JFK CDG   - AIRCRAFT OWNER AIR FRANCE                        
     2.JFK CDG   - COCKPIT CREW AIR FRANCE                          
     3.JFK CDG   - CABIN CREW AIR FRANCE                            
     4.JFK CDG   - MEMBER OF SKYTEAM                                
     5.JFK CDG   - DEPARTS TERMINAL 1                               
     6.JFK CDG   - ARRIVES TERMINAL 2E                              
     7.JFK CDG   -   7/ DUTY FREE SALES                             
     8.JFK CDG   -  12/ IN-SEAT POWER SOURCE 
     9.JFK CDG   -  15/ IN-SEAT VIDEO PLAYER/LIBRARY
    10.JFK CDG   - SECURED FLIGHT                                   
    11.JFK CDG   -  ET/ ELECTRONIC TKT CANDIDATE                    
    CONFIGURATION-                                                  
                   388  P   9   J  80   W  38   Y 389               
    >"
    Please let us know if you find any issues, thanks!
     
    ACMM likes this.
  12. ExpertFlyer Voice

    ExpertFlyer Voice Z Representative

    Messages:
    176
    Likes Received:
    116
    Status Points:
    420
    Exclude Codeshares Option Now Available

    ExpertFlyer has released an update that allows searches to include an option to exclude codeshare flights from results for both Flight Availability and Award & Upgrade searches. We know that many of you have wanted this feature for a while, so we’re happy to finally be able to make it available.

    [​IMG]

    Please try it out and if you have any feedback please send it to customercare@expertflyer.com
     
  13. ExpertFlyer Voice

    ExpertFlyer Voice Z Representative

    Messages:
    176
    Likes Received:
    116
    Status Points:
    420
    AA Choice Essential/Choice Plus Fare Information Now Available

    ExpertFlyer now supports searching for the new AA Choice Essential/Choice Plus fare families. Just select the fare type from the Passenger/Fare Type option on the Fare Information search page:

    [​IMG]

    The default results will show the regular "Choice" base fares:

    Results from ExpertFlyer.com
    Code:
    Fare Information Search:
    
    Departing JFK on 12/18/12 for LAX
    Flying AA  
    Viewing in currency USD
    
    Fare Basis  Airline  Booking  Trip Type   Fare           Cabin  Effective  Expiration  Min/Max  Advanced
                         Class                                      Date       Date        Stay     Purchase Req
    QA14ERP1    AA       Q        One-Way     148.00 (USD)   E      11/29/12                        14
    NA21ERP1    AA       N        One-Way     162.00 (USD)   E      11/29/12                        21
    NA07ERP1    AA       N        One-Way     192.00 (USD)   E      11/29/12                        07
    SA14ERP1    AA       S        One-Way     232.00 (USD)   E                                      14
    GA14ERP1    AA       G        One-Way     257.00 (USD)   E                                      14
    ...
    Choice Essential:

    Results from ExpertFlyer.com
    Code:
    Fare Information Search:
    
    Departing JFK on 12/18/12 for LAX
    Flying AA  
    Viewing in currency USD
    Passenger/Fare Type Choice Essential (AA)
    
    Fare Basis  Airline  Booking  Trip Type   Fare           Cabin  Effective  Expiration  Min/Max  Advanced
                         Class                                      Date       Date        Stay     Purchase Req
    QA14ERP2    AA       Q        One-Way     182.00 (USD)   E      11/29/12                        14
    NA21ERP2    AA       N        One-Way     196.00 (USD)   E      11/29/12                        21
    NA07ERP2    AA       N        One-Way     226.00 (USD)   E      11/29/12                        07
    SA14ERP2    AA       S        One-Way     266.00 (USD)   E                                      14
    GA14ERP2    AA       G        One-Way     291.00 (USD)   E                                      14
    ...
    Choice Plus:

    Results from ExpertFlyer.com
    Code:
    Fare Information Search:
    
    Departing JFK on 12/18/12 for LAX
    Flying AA  
    Viewing in currency USD
    Passenger/Fare Type Choice Plus (AA)
    
    Fare Basis  Airline  Booking  Trip Type   Fare           Cabin  Effective  Expiration  Min/Max  Advanced
                         Class                                      Date       Date        Stay     Purchase Req
    QA14ERP7    AA       Q        One-Way     192.00 (USD)   E      11/29/12                        14
    NA21ERP7    AA       N        One-Way     206.00 (USD)   E      11/29/12                        21
    NA07ERP7    AA       N        One-Way     236.00 (USD)   E      11/29/12                        07
    SA14ERP7    AA       S        One-Way     276.00 (USD)   E                                      14
    GA14ERP7    AA       G        One-Way     301.00 (USD)   E                                      14
    ...
    As always, adding a Return Date will show the round trip fares. If there are any questions please let us know.
     
  14. ExpertFlyer Voice

    ExpertFlyer Voice Z Representative

    Messages:
    176
    Likes Received:
    116
    Status Points:
    420
  15. ExpertFlyer Voice

    ExpertFlyer Voice Z Representative

    Messages:
    176
    Likes Received:
    116
    Status Points:
    420
    As of today, Delta has requested that we no longer offer to you any information on ExpertFlyer pertaining to Delta. Since our inception almost 10 years ago we have accessed Delta information through a GDS where they publish information for the benefit of various travel providers. We have always done this with the full knowledge and tacit approval of Delta. However, there now appears to be a change of thinking at Delta where this is no longer the case. As a result, we will no longer display Delta information in any of our Tools, including Flight Availability, Upgrades, Seat Maps, Fare Information, Flights Status, Flight Details, and Flight Timetables. All Alerts of all types for Delta will be set to Expired as to not count against your active alert limit.

    To be clear, this action is not unique to ExpertFlyer. Delta has recently been removing their data from many websites, both booking and non-booking, in an attempt to force as many travelers as possible to only use delta.com and their apps for Delta information. In our many conversations with Delta it was made clear to us that their new policy is that any service or website that is not explicitly authorized to show Delta data will be forced to stop, especially any that screen scrape data from Delta.com or any Delta partner or agency website.

    Our many attempts to forge a new agreement for the display of this information on ExpertFlyer with Delta have been rejected. We believe, and have explained to them, that ExpertFlyer brought value to Delta's best customers and by extension to Delta itself. We hope in the future Delta will come to see the net value that ExpertFlyer gives to them as you have already discovered. Should you wish to express your thoughts on this matter to Delta, you can reach customer support here:

    http://www.delta.com/contactus/pages/comment_complaint/index.jsp

    You may also send a copy of any feedback you send to ExpertFlyer at testimonials@expertflyer.com and we can pass it along to our contacts at Delta.

    On a positive note, we will be announcing the addition of a major new airline for Awards & Upgrade searching and alerting in the very near future. We will make the announcement at the time new airline award data has been added.

    As always, thank you for your continued support.
    -The ExpertFlyer.com Team
     
  16. bigx0

    bigx0 Gold Member

    Messages:
    1,274
    Likes Received:
    2,287
    Status Points:
    1,270
    Delta continues to proudly spread "enhancements" to other websites as well.
     
  17. ExpertFlyer Voice

    ExpertFlyer Voice Z Representative

    Messages:
    176
    Likes Received:
    116
    Status Points:
    420
    As part of our continued partnership with American Airlines, we are pleased to announce that as of today ExpertFlyer now supports full US Airways Award & Upgrade searching and alerting. The addition of awards and upgrades from US Airways operated flights will complement the existing American Airlines operated award/upgrade data currently available to subscribers of ExpertFlyer. In addition Flight Alerts can now be created for award and upgrade inventory for US Airways operated flights.

    The newly supported classes are:

    O - First - Award/Upgrades, also complimentary Preferred upgrades into First
    I - Business - Award/Miles Upgrade
    J - Business - Upgrades into Business using Certificate upgrades for ALL applicable routes (not just PHL-TLV)
    X - Economy – Award

    This information is now available via the Award & Upgrade search tool.

    As per American management:
    “We are pleased that customers who choose to fly US Airways will now have the same service from ExpertFlyer that they have had for American Airlines flights,” said Cory Garner, American’s managing director – distribution. “This agreement provides another step toward a more seamless customer experience during the integration of our two airlines.”

    We hope you enjoy the new addition to ExpertFlyer.
    -The ExpertFlyer.com Team
     
    brucewil and ACMM like this.
  18. ExpertFlyer Voice

    ExpertFlyer Voice Z Representative

    Messages:
    176
    Likes Received:
    116
    Status Points:
    420
  19. ExpertFlyer Voice

    ExpertFlyer Voice Z Representative

    Messages:
    176
    Likes Received:
    116
    Status Points:
    420
    UA/Star Airline Awards

    We are happy to announce that ExpertFlyer again supports UA Award searching and alerting. Also additional Star Alliance airlines have been added and now all Star carriers are supported for award searching. The award searches for the new airlines will return a Yes/No availability answer to the Quantity requested in the search.

    Notes:
    • For UA, only the O,I,X award classes are supported for searching and alerting. No other award or upgrade classes are available.
    • At this time there is no Star Alliance award search, each airline would be selected individually.

    As always, the full list of supported Award & Upgrade airlines/classes for searching and alerting is available here: http://www.expertflyer.com/sessionlessClassList.do

    If you encounter any issues or have questions about specific searches, please email us directly at customercare@expertflyer.com with the details about the search and results.

    -EFV
     
    ACMM likes this.
  20. ACMM
    Original Member

    ACMM Gold Member

    Messages:
    25,789
    Likes Received:
    113,116
    Status Points:
    20,020
    Great news. Thanks!!
     
  21. ExpertFlyer Voice

    ExpertFlyer Voice Z Representative

    Messages:
    176
    Likes Received:
    116
    Status Points:
    420
    DL Flight Data Restored

    We're happy to announce that as of today the previously missing DL data has been restored to ExpertFlyer. The only exception is DL Upgrade class inventory that requires GDS access, which Delta is still not allowing us to use.

    However regular fare class inventory/availability/alerting and all the other searches are available again for DL. If you encounter any issues please email us directly at customercare@expertflyer.com

    -EFV
     
    Pizzaman, MJonTravel and ACMM like this.
  22. ExpertFlyer Voice

    ExpertFlyer Voice Z Representative

    Messages:
    176
    Likes Received:
    116
    Status Points:
    420
    Tomorrow, August 13, ExpertFlyer will be down for scheduled maintenance starting at approximately 10AM US Eastern time. We are setting aside 4 hours to be safe but expect it to take less. Thank you for your understanding.
     
    Pizzaman likes this.
  23. ExpertFlyer Voice

    ExpertFlyer Voice Z Representative

    Messages:
    176
    Likes Received:
    116
    Status Points:
    420
    As of yesterday, for flights from Jan 11 onward, AA has made changes to how they code their US Domestic First Class cabin on 2-cabin flights. While still marketed as "First", internally the cabin is being treated as a Business class cabin. As such the fare, upgrade and award classes for 2-cabin US domestic flights have changed for flights starting Jan 11:

    Paid Class Changes
    F -> J
    A -> I
    P -> D

    Upgrade Class Changes
    X -> R (as before, not viewable on ExpertFlyer)
    A -> C

    Award Class Changes
    Z -> U

    What this means for ExpertFlyer
    If you have a Flight Alert for a class code for the First cabin on 2-cabin US Domestic flight then your Flight Alert needs to be updated. To do so:
    - Login to your ExpertFlyer account
    - Go to the View Saved Alerts page
    - In the Flight Alerts section, delete the existing Flight Alert
    - Create a new Flight Alert from either the Flight Availability or Award & Upgrade results pages or the Create New Flight Alert page.

    If you have any questions about these changes or your alerts, please email us at customercare@expertflyer.com
     
  24. ExpertFlyer Voice

    ExpertFlyer Voice Z Representative

    Messages:
    176
    Likes Received:
    116
    Status Points:
    420
    We are happy to announce that ExpertFlyer now has added the following airlines for Award & Upgrade searching:
    • Virgin Atlantic
    • Virgin Australia
    • Etihad Airways

    As always, the full list of supported airlines and classes for Award & Upgrade searching can be found here: http://www.expertflyer.com/sessionlessClassList.do

    If you have any issues please email us directly at customercare@expertflyer.com
     

Share This Page