Experience with warranty/defects on Bose earbud headphones?

Discussion in 'Travel Technology' started by bhatnasx, Feb 21, 2011.  |  Print Topic

  1. bhatnasx
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    bhatnasx Silver Member

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    I've had a pair of the Bose in-ear headphones for just about a year - I bought them last minute after I left a pair of Shure headphones on the plane. I never actually liked them (Shure earbuds fit better & sound better, IMHO, but only high ends available at the time were Bose, so I bought them for about $100).

    Anyways, through normal wear & tear (and I literally only use them when flying & not even on every flight), the rubber covering over the connection between the wire & the plug has essentially worn away (in about a year - maybe 14 months or so) and now, due to that, the exposed wire is not connecting to the plug, and now I can only hear sound out of one ear.

    I honestly don't recall if I registered them & I bought them at a Fry's in Vegas and not through Bose directly.

    Has anyone had any experience or luck with warranty on this sort of an issue with Bose? I know it's been more than a year, so I doubt I'm even covered - but I do believe it's due to shotty worksmanship, materials, and design. I wouldn't like to replace these (would prefer a credit towards NC headphones) as they weren't comfortable to begin with.
     
  2. Tinkerer
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    Tinkerer Gold Member

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    Try giving them a call. I had an issue with a pair of refurbished headphones (bought at an outlet) after a couple months and after calling the store they immediately shipped me a new pair and pre-paid label to return the defective ones. Granted you didn't buy them at a Bose store but it sounded like making exchanges easy was corporate policy not specific to the sales person I spoke with.

    If Bose doesn't work out, do you have some sort of warranty from the credit card you used for the purchase?
     
  3. Wurm
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    Wurm Silver Member

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    I assume you are referenceinf these:

    [​IMG]

    I have a pair, obtained free when my bank discontinued its debit card Rewards program and I cashed in for various merchandise. Because they're not noise-isolating, I got them for general use, not for airplane use - they perform well (I use Etymotic ER-4P's on-board airplanes).

    I did order some replacement plastic covers, as I had lost one of the originals. IIRC, it was around $7 for a pair on the Bose site.

    Per the loss of sound on one channel , one possibility is that earwax might have made its way into the narrow opening on the earpiece:

    http://worldwide.bose.com/productsu...product/page.html?productlabel=ie2_headphones
     
  4. Tivoboy
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    Tivoboy Milepoint Guide

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    Give bose a call, they do have some of the best warranty/customer service in the electronics space. Historically, these in-ear versions were very problematic and one only needed to bring them in to a store, wiggle your nose and you got a new pair for free. I think they'll hook you up
     
  5. bhatnasx
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    bhatnasx Silver Member

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    Thanks for the replies - those are the head phones.

    It's not because of earwax buildup, it's because the rubber at the plug end has decayed & broken away and is the wire has come out.

    Thanks!
     
  6. bhatnasx
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    bhatnasx Silver Member

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    Just a quick follow-up...

    Called Bose & they agreed to either charge me $50 for a replacement set (out of warranty) or a $100 credit towards the QC15's (so they'll send them to me for $199 instead of $299).

    I went with the QC15 offer & will buy Shure earbuds when they go on sale as I never really like the Bose ones to begin with.
     
    jbcarioca likes this.
  7. doc
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    doc Silver Member

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    This has been my experience as well.. My newer ones broke over in PA & they quickly replaced them @ KOP mall after checking the serial number out on their computer. When I went home, I also got the $50 replacement credit for the other older, out of warranty, pair. I was even more pleased with the customer service than the headphones! :) They insited upon keeping the plastic box however! :D Really!

    Glad its all working out well for you
     
  8. techguru
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    techguru Silver Member

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    The other thing to remember is to purchase with your Amex Plat/Centurion card if you have one to extend your mfr warranty by a year.
     
  9. joanek
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    joanek Silver Member

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    Exactly what I would expect from Bose. Their customer service is quite good--they want customers to stay happy. And I agree with you about Shure earbuds--I have an old pair of e420s, that I love. Had some custom tips made and they're wonderful.
     
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