Exit Row Seating Problem

Discussion in 'United Airlines | MileagePlus' started by naseerkhan, Mar 17, 2011.  |  Print Topic

  1. Hi All,

    I booked award travel for family (ORD-KOA) and paid for Econ Plus upgrade. Somewhere along reservation path, they made us all five adults and allowed me to pick exit row seating. Wasn't clear if that was because I paid the Econ UG, but on my last flight I saw the conditions do not allow less than 15 yr old there (all 3 kids are 13 and below). They all have MP numbers so ages are known to UA.

    Since it's four legs and majority have one or two seats in that area, what do you think they will do with us? I've tried to stop at ORD desk, but the agent did not know/do much and referred me to call in. Haven't had a chance yet, so I thought I would get advice/general wisdom from here?

    Hoping my auto-upgrades to FC kick in some of the legs to save some of the hassle. What happens otherwise? Are we in same boat as unassigned seat passengers? Hate to be separated on long flight, esp. after having paid Econ Plus...

    Thanks for help or advice you can give...
     
  2. Cuse44
    Original Member

    Cuse44 Silver Member

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    I know for sure they won't let the kids sit in the exit row (FAA policy, not UA). Did you select the exit row for all of you or did UA assign you the exit row automatically? I am not sure how this would be handled on the day of departure. I do know you won't get the children in the exit row. I would suggest calling in before your trip to try and get it settled now. Can you change the Economy Plus seats online? Or is the cabin pretty full already?
     
  3. sfogate
    Original Member

    sfogate Gold Member

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    If you don't call in and get this issue taken care of, your children are liable to be seated all over the aircraft. This is a gate agent's pet peeve that high mileage customers, who know all the rules, still think that no one will notice their kids in the exit row and get upset with us when we are forced/required to move the kids into what ever is left over.
     
  4. jason8612
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    jason8612 Gold Member

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    I agree with the above posters,
    they would get moved and it will probably be for the worse (E, not E+)
     
  5. dwhotz
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    dwhotz Silver Member

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    I saw this happen on DL recently. Flight was delayed because a Platinum member thought he could have his kid in the exit row. It was super classy when he said, "If he and I had gotten upgraded like I should be, this wouldn't be an issue." It was resolved by them getting escorted off the plane.
     
  6. adambadam
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    adambadam Silver Member

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    I would leave it for now. Most likely if you do not all get upgraded other people in E+ will and that will open up seats where you can move the kids to. Be sure to keep checking the reservation as the UDU windows hit.
     
  7. jumbo_cards

    jumbo_cards Silver Member

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    You got reward tickets right? How do you get UDU on those? I'm not sure how upgrading to first would solve your problem because
    1) even if you purchased the tickets, you can only upgrade 1 other companion to first -- this doesn't happen frequently unless the plane is pretty empty.
    2) upgrading to first doesn't solve your original problem... children still aren't allowed on the exit seats.

    Hence it is better to call in or select seats online for all four legs rather than wait till you board the plane.
     
  8. avflyer
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    avflyer Silver Member

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    I hate to sound stoopid, but since when is award travel eligible for UGs?
     
  9. goalie
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    goalie Gold Member

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    Only stoopid if you only didn't ask the question ;) :). Iiirc, Global Services members have been able to u/g on award tix for a little over a year or so.
     
  10. MSPeconomist
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    MSPeconomist Gold Member

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    I thought it was a rule that not only can passengers under age 15 not occupy an exit row seat, but also that anyone traveling with children cannot be seated in an exit row.
     

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