Executive Lounge check in

Discussion in 'Marriott | Rewards' started by TravelerRob, Feb 24, 2015.  |  Print Topic

  1. TravelerRob
    Original Member

    TravelerRob Silver Member

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    I'm curious who actually uses this perk? I never have and honestly forget about it each time I get to a property with an executive lounge. Last night I checked into the JW Dubai and I waited about 3 minutes at the front desk before an agent was available to assist me. She pulled up my reservation and then asked me if I would like to check in at the EL. Huh? If I'm already at the front desk and checking in, why would I go to the EL?

    Also, when checking into hotels that are busy at the front desk I could see using EL check in but then you have to find where it is and schlep your bags with you. Maybe that's what I'm doing wrong...I always decline help with my bags.

    PS - got an upgrade to a junior suite at check-in without asking. I wonder if upgrades are easier to come by if checking in at the EL?

    Thanks,
    Rob
     
  2. Wandering Aramean
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    Wandering Aramean Gold Member

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    Did it at the IC in Istanbul and a JW Marriott in Seoul recently. In both cases access to the EL required a key card so you had to wait at the front desk to be escorted up anyways; definitely no time savings there. I suppose you could mention to a bell hop that you want to avail yourself of EL check-in if the line is particularly long??

    But checking in at the EL means one can grab a drink or snack while going through the paperwork; that can be a nice benefit in some scenarios.

    Cannot speak to the upgrade chances; in both cases was already booked into a suite before arriving on property.
     
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  3. TravelerRob
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    TravelerRob Silver Member

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    Thanks for the reply.

    Yes, most ELs require a key card so it makes no sense to me. The EL here at JW in DXB actually has a desk with two computers (and one agent) sitting at it in front of the EL. But they assigned me a non-EL room so I would have schlepped my bags all the way to the EL just to schlep them back to the other side of the hotel. Glad I didn't here :)

    -Rob
     
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  4. jrp2

    jrp2 Gold Member

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    The only time I have done it is in China. I have stayed at the City Wall Marriott several times and pick us up at the airport via a car. So when we get there, usually late in the evening, they take us right up to the EL to check in. They bring us something to drink, etc while checking in. Never done it anywhere else. I'm with you guys, not sure that it's a big deal if there isn't a line at the front desk. I usually want to get me and my crap to a room ASAP.
     
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  5. nacho

    nacho Silver Member

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    I normally have to queue up at the FD and then either check-in there or they escort me to the EL. I don't really see any difference there - when I get to a hotel, I want to go to my room - not to be serve tea and coffee and have a seat!
     
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  6. Keef

    Keef Active Member

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    No problem using the Signature lounge at the Cosmopolitan in Las Vegas... Quicker and very efficient. Cold water available and chairs if there is a line (normally very short line)...
     
  7. newbluesea
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    newbluesea Gold Member

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    Done this at the Conrad Tokyo, Cavalieri Rome, Hilton Diagonal Al Mar, Hilton Nagoya, Hilton Osaka, Hilton Prague, Hilton Westend - Budapest, Hilton Buda Castle, Budapest to name a few.
    Not sure why anyone would have to carry their luggage to lounge... door man?? and most of the hotels that I patronize and that have executive lounges do not require a key card.

    Note I hadn't realized this was the Marriott board until I had already posted (but decided not to delete :) )
     
    Last edited: May 18, 2015
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