Most of my award travel is on Cathay or Qantas, so just haven't had the opportunity until yesterday when I was coming home from the Olympics on an AA coach award ticket booked 11 months ago. Volunteered in the Admiral's Cub (had two guests so Flagship Lounge or BA/CX lounges were off the table). Made it to the gate and waited to be paged. Once called, agents assured me they would make every effort to get me out same-day and would get me good seats, though they didn't have the time with the 90 min delay on LHR-LAX to get too deeply into the computer system right then. Once boarding was done, I was rerouted in business LHR-DFW and then coach (original class of service) DFW-SFO. Got my free EXP cookie on that second flight. $500 voucher for getting to SFO four hours later than planned and a nice flight with great service LHR-DFW on a 777. Very attentive flight attendants when I wasn't sleeping. Still waiting for my bag. For some reason when it was offloaded it didn't go to ORD until this morning, and was due into SFO around 1730. I did get a recorded message at 1800 today that the delivery service has custody and it should arrive later today or tomorrow.