ETC’s no longer counting toward PQD?

Discussion in 'United Airlines | MileagePlus' started by sea777guy, Feb 24, 2014.  |  Print Topic

  1. sea777guy

    sea777guy Silver Member

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    Just received a call from Ms. B. Harris in the M.P. Service Center and she quoted that ETC’s will no longer be counting toward PQD. When I read the policy to her from the UAL website:


    Will I earn PQD if I purchase a ticket using a credit, such as an electronic travel certificate, as a form of payment?


    Yes. When a ticket is purchased and a dollar-value credit is applied as a form of payment for some or all of the ticket value, the base fare and carrier-imposed surcharge amount quoted before applying the credit will count toward PQD for eligible flights.[/B[/I]]


    She advised that this was in error and was going to send it off to corporate to have the policy changed, and that she would make a one-time exception, and honor, but otherwise any other ETC's will not count toward PQD.


    Is this policy correct? If so, this change is one I don't like.
     
    Last edited: Feb 24, 2014
  2. Wandering Aramean
    Original Member

    Wandering Aramean Gold Member

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    Seems highly unlikely to me. Much more likely is that the agent doesn't understand the rules and is making stuff up to cover her mistake.

    I am curious why you received a phone call from the MPSC on the topic. Are you trying to claim missing PQDs?
     
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  3. sea777guy

    sea777guy Silver Member

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    I had called previously re missing PQD on a forced flight change due to MX.
     
    Last edited: Feb 24, 2014
  4. Rob
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    Rob Gold Member

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    Sorry, this is bugging me a little: it's PQD, not PDQ ;)
     
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  5. brfong

    brfong Silver Member

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    My experience with ETC counting toward PQD is depends where you enter them when making a reservation.

    1) if used in the offer code code box on the flight search page, it reduces the fare and the PQD for the ticket - this is what happened to one of my tickets.

    2) if used as a form of payment, then you should get the expected PQD.

    Have others had the same experience?
     
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  6. goalie
    Original Member

    goalie Gold Member

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    What you described is how it's supposed to work

    My vote is for the latter ;)
     
  7. LarryInNYC

    LarryInNYC Gold Member

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    OP likely to be POed if he doesn't get his PQDs PDQ.
     
  8. Wandering Aramean
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    Wandering Aramean Gold Member

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    Yes, as that is the published policy.
     
  9. KenInEscazu

    KenInEscazu Gold Member

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    I took a $400 voucher tonight for staying overnight in Denver when my connecting flight to DFW was significantly oversold. I could have probably milked them for more, as they were practically begging for volunteers, but I don't have anything pressing in Dallas tomorrow, so $400 was worth it to me.

    If PQDs mattered to me, I would be far less inclined to take one if they didn't count. UA can be illogical, for sure, but not so illogical that they want to provide a disincentive for folks to take e-certs in situations like this. IDBs cost them a lot more than VDBs.
     

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