Envoy Class Question

Discussion in 'US Airways | Dividend Miles' started by bobkidd1, Jun 11, 2012.  |  Print Topic

  1. bobkidd1

    bobkidd1 Member

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    Hello!

    My question is regarding an upgrade to Envoy class for my wife and me. We're to Paris from Philadelphia on September 28th and returning via Munich on October 7th. I have accrued sufficient miles to do this, but I've been told repeatedly that, while there are many Envoy class seats still available, they haven't been "released" yet.

    I am a newbie at this, but I am frustrated that all the advice I receive from US Airways is to keep calling back. Any suggestions in how to better handle this situation would be greatly appreciated.

    Thanks!

    Bob
     
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  2. javacodeguy

    javacodeguy Gold Member

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    I think everyone will join you in admitting this is frustrating.

    Next time you might consider only buying flights which have upgrade space available immediately. Some people say if there are 'low' awards on USAirways.com then there is probably upgrade space as well. I've seen space without that and I've been told there is no space when that's been available. So YMMV.

    At the end of the day though, all you can do is keep calling. This far out you might just want to call every other day or a couple times a week. But when it gets closer I call every day, and if it's within a few days, I might call multiple times a day. Not much else you can do since you have already purchased the tickets.
     
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  3. Sean Colahan
    Original Member

    Sean Colahan Gold Member

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    I had to do this to upgrade to Paris and I called everyday and eventually got upgraded. The hard work paid off:) The Envoy Suite is SWEET!!!!
     
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  4. NYBanker
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    NYBanker Gold Member

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    Just because there are revenue seats available, there is no assurance of low miles award seats or upgrade awards being available.

    If you want a confirmed business class seat, you can pay, or use a high miles award (which is either uncontrolled or with very little limitation). On AA, for example, with double miles, you can have any seat on any aa operated flight. Otherwise, you're at the whims of the carriers as to when, if any, seats get released.

    Sorry to be the bearer of bad news.
     
  5. JetsettingEric
    Original Member

    JetsettingEric Silver Member

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    Many business travelers travel last minute. US actually has quite a nice business class product on this route. US does hold them up for last minute purchasers, but they do accommodate upgrades closer to departure.

    Sometimes they're held until 24 hours until departure for operational reasons. On my last flight to Europe, the day before a flight to Manchester (A330) was cancelled, which left a lot of Envoy passengers to be rebooked. My flight had 3 open seats, which quickly vanished to zero after the cancellation. I was stuck in coach, but was surprised by how nice the product was (still would have preferred Envoy given the choice).
     
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  6. Flyer1976
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    Flyer1976 Gold Member

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    I would have preferred Envoy as well, out of my experiences in C/J on UA, CO, & US I strongly prefer the Envoy product.
     
  7. VeryGoodPoints

    VeryGoodPoints Silver Member

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    Do you have status with US? I recently booked a trip and was told Envoy wasn't available for the return. The agent was very helpful and called a manager to get an override to open up a seat. I do have Chairman status with US so that may have helped. But, if you can get a nice friendly agent maybe they can try to request an override for you.
     
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  8. bna_based

    bna_based Silver Member

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    I agree. Was on a flight in January from Charlotte to Paris and was VERY impressed. Sucked being coach on the return flight.
     
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  9. Sean Colahan
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    Sean Colahan Gold Member

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    I had coach on the return to. Was no Envoy suite but it actually wasn't too bad.
     
  10. ChrisUNC

    ChrisUNC Silver Member

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    A coach seat on US being described as "wasn't too bad"? It's been a while since I've flown coach internationally on US, but my memories are quite different (A332/A333). I'm not a big guy, but still felt packed in like a sardine.
     
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  11. Sean Colahan
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    Sean Colahan Gold Member

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    I am 6' 1" 250 (ish) lbs. I was sitting next to my wife in a section of 2 seats together (window/aisle) 3 rows from the front of the economy cabin on the A332. I was comfortable for our day flight back from Paris to PHL.
     
  12. Sean Colahan
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    Sean Colahan Gold Member

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    Granted I would have MUCH rather have been in rows 1-5;)
     
  13. JetsettingEric
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    JetsettingEric Silver Member

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    ChrisUNC - one thing to keep in mind are the new seats that US installed are slimmer. I'm not sure if they added to the seat count, but it could be one reason why recent experiences on the A330s are nicer than your previous ones.
     
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  14. ChrisUNC

    ChrisUNC Silver Member

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    Quite possible--or I've just become a spoiled brat with the free upgrade certificates to Envoy.
     
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  15. serion

    serion Silver Member

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    Does anyone know the schedule of converting their 767 to the new Envoy product?
     
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  16. Sean Colahan
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    Sean Colahan Gold Member

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    As far as I know there is none. The plan is to eventually replace the 763 with the A330's.
     
  17. JetsettingEric
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    JetsettingEric Silver Member

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    Sean.. not to be nit picky, but they're 767-200s, not 763s.
     
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  18. Sean Colahan
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    Sean Colahan Gold Member

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    Thanks for the correction....was working off the top of my head for equipment types there.
     

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