Enterprise, National, Alamo top car-rental rankings

Discussion in 'Other Car Rental Programs' started by sobore, Nov 8, 2012.  |  Print Topic

  1. sobore
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    sobore Gold Member

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    Enterprise Holdings’ three rental car[​IMG] brands — Enterprise, National and Alamo — sweep the top three spots for satisfaction among airport customers, a survey of customers released Wednesday) by J.D. Power and Associates finds.

    It’s the first time that all three of Enterprise Holdings’ brands have finished at the top of the J.D. Power survey. The Enterprise brand, which finished No. 2 last year after seven consecutive years in the top spot, returns to No. 1 among a dozen brands travelers can choose from.

    “Enterprise Holdings has continued to focus[​IMG] on the key drivers of customer satisfaction and created a culture with a service orientation,” says J.D. Power Vice President Stuart Greif.
    Hertz, a favorite of many business travelers, ranks No. 4 in customer satisfaction in the survey, which has been conducted annually since 1995.

    Fox Rent A Car finishes last, and Payless Car Rental is next to last. And relatively unknown ACE Rent A Car, which ranked No. 1 in last year’s survey, falls to No. 8.

    “Smaller brands tend to have wider swings, because variability in performance[​IMG] in a relatively small number of their locations can have a larger impact on their scores than a brand with hundreds or thousands of locations,” Greif says.

    Read More: http://tucsoncitizen.com/usa-today-...prise-national-alamo-top-car-rental-rankings/
    edekba, uggboy and Sweet Willie like this.
  2. uggboy
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    uggboy Gold Member

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    Very nice for them, BTW. I don't drive!:)
  3. edekba

    edekba Gold Member

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    if they had mobile apps it would be even better
    malikguy and servo46250 like this.

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