Well for only the second time since 1995 I missed being Delta Air Lines top tier customer previously called Platinum Medallion now called Diamond Medallion. The last time I missed being a top tier level customer was 1999 when I lost my job in mid-December as was 6 segments short. This time was 2011 due to being out of work for 10 months and still only missed being a Diamond by 20,000 MQM's. Both times I wrote Delta Air Lines asking that I be granted the top tier status and both times I was turned down. I would have thought that I deserved at least a one off on one of my request. Of all the companies who happened to file bankruptsy and depended on our loyalty. Being loyal to one airline almost 100% exclusively since 1995 and traveling around 1.8 million MQM miles since then gets nothing in return. Now that I am a Platinum Medallion things certainly change on the customer service level when calling the customer service. They seem less inclined to help and certainly no longer thank me for my business when I call the Elite desk. Disappointed to say the least! It seems like loyalty is a one way street and I no longer live in that neighborhood!