Economy Plus is here to stay

Discussion in 'United Airlines | MileagePlus' started by UA Insider, Feb 17, 2011.  |  Print Topic

  1. UA Insider
    Original Member

    UA Insider Official Representative

    Messages:
    174
    Likes Received:
    1,449
    Status Points:
    695
    Hi Everyone, I know we’ve all been on the edge of our seats regarding the fate of our Economy Plus product, and I believe the headline and press release says it all. Economy Plus is here to stay.

    Specifically, we will be retaining our Economy Plus seating on all current United aircraft and will be adding an Economy Plus seating section to our fleet of Continental aircraft starting in 2012. To set expectations, this will be a multi-year effort, and the specific timing won’t be provided until we have a better sense of our modification schedule. Factors including aircraft availability, hangar schedules, are still being determined.

    I’ll do my best to answer some your questions, starting with some obvious ones below:

    1. Why wait until 2012 to start? As with any major cabin retrofit program, there’s a fair amount of engineering and planning that needs to be done before we can start on the first aircraft. This is the amount of lead time we need to get the process started.
    2. Will Economy Plus be installed at the expense of First Class or Economy Class seats? This is yet to be decided. It’s an important decision, especially for our domestic fleet, and one we’re putting a lot of thought into.
    3. Will Elites still have complimentary access to Economy Plus? The short answer is yes. As many of you know, Continental and United Elites have different policies for accessing extra legroom seating. Currently, on Continental-operated flights, extra legroom seats (select bulkhead and exit row seats) are complimentary to OnePass Gold/Platinum/Presidential Platinum and Mileage Plus Premier Executive/1K/Global Services members in advance, and to all Elite members from both programs at check-in. On United-operated flights, Elite members of both programs have access to Economy Plus both in advance and at check-in. We will be harmonizing this policy in the coming year as we further synch up our two loyalty programs.
    4. What about the p.s. transcon product, 3-cabin First Class, and other configuration decisions? There are indeed several more aircraft configuration blanks to fill in, which we expect to announce throughout the year. Stay tuned!

    I think those are the key points, but if I've missed anything please let me know.

    Scott O’Leary
    Managing Director, Customer Solutions
    United Airlines​
     
  2. Mackieman
    Original Member

    Mackieman Gold Member

    Messages:
    10,850
    Likes Received:
    35,497
    Status Points:
    16,520
    This is most excellent news!
     
  3. Sean
    Original Member

    Sean Gold Member

    Messages:
    735
    Likes Received:
    2,847
    Status Points:
    1,345
    Welcome to MilePoint! Thanks for conveying the great news!
     
    BondAir007 likes this.
  4. tahewett
    Original Member

    tahewett Silver Member

    Messages:
    71
    Likes Received:
    129
    Status Points:
    310
    BRILLIANT! Here's hoping you decide to keep complimentary advance access to all Elite members!

    ETA: also hoping that the space for E+ comes from regular economy and not F. Otherwise, what's the point?
     
    Olton Hall likes this.
  5. sobore
    Original Member

    sobore Gold Member

    Messages:
    12,416
    Likes Received:
    33,842
    Status Points:
    16,495
    Let's face it. It was one of the smartest UA moves over the last decade, it holds many captive and would be really,really,really,really,really,really,really,really,really,really,really,really,really,really stupid to get rid of it.
     
    smack and Renard like this.
  6. Renard
    Original Member

    Renard Silver Member

    Messages:
    511
    Likes Received:
    725
    Status Points:
    720
    Celebrate!! And Welcome to Scott, our CO UA Insider :)
     
    homeyfour, Freddie Listo and tjtenor4 like this.
  7. Hannaman
    Original Member

    Hannaman Silver Member

    Messages:
    254
    Likes Received:
    180
    Status Points:
    445
    Glad it's staying. E+ must have been making bank to convince $misek and the COers that it should stay.
     
  8. Hartmann
    Original Member

    Hartmann Gold Member

    Messages:
    7,889
    Likes Received:
    14,051
    Status Points:
    14,020
    <cue complaints by someone about something>



    Great news. And glad to have you here Scott.
     
    Freddie Listo likes this.
  9. sfogate
    Original Member

    sfogate Gold Member

    Messages:
    2,284
    Likes Received:
    9,347
    Status Points:
    7,570
    You guys had such little faith. [​IMG] Now do you like "some of those changes"?
     
  10. Meh, not relevant for me.
     
    Freddie Listo likes this.
  11. fozz
    Original Member

    fozz Silver Member

    Messages:
    323
    Likes Received:
    396
    Status Points:
    520
    I didn't even realize Scott made his way over here. Welcome and good news on E+.
     
  12. Art234
    Original Member

    Art234 Milepoint Guide

    Messages:
    793
    Likes Received:
    930
    Status Points:
    795
    Thanks for the update Scott, and WELCOME....
     
  13. Hannaman
    Original Member

    Hannaman Silver Member

    Messages:
    254
    Likes Received:
    180
    Status Points:
    445
    In fairness, it's not a net positive to the UA flyer, it's a net neutral in terms of legroom.

    That said, if they keep this up, you may see some changes to my profile pic in the months ahead, and I think you'll like it. ;)
     
    Pat89339, Golfingboy, Sean and 4 others like this.
  14. mowogo
    Original Member

    mowogo Gold Member

    Messages:
    7,072
    Likes Received:
    12,940
    Status Points:
    12,495
    I now feel comfortable planning on staying with United, as this was the one feature that made it worth me going out of my way to fly UA
     
    smack likes this.
  15. tjtenor4
    Original Member

    tjtenor4 Gold Member

    Messages:
    1,261
    Likes Received:
    1,949
    Status Points:
    1,095
    Good stuff. My guess is some planes will lose F to install E+, and some won't. I realize that's pretty open-ended... I'll try to post further analysis at some point.
     
  16. cheepneezy
    Original Member

    cheepneezy Gold Member

    Messages:
    6,732
    Likes Received:
    16,427
    Status Points:
    11,795
  17. ifly153
    Original Member

    ifly153 Gold Member

    Messages:
    977
    Likes Received:
    2,463
    Status Points:
    1,125
    Great news! Very excited UA came to the right conclusion.
     
  18. sdcarver
    Original Member

    sdcarver Silver Member

    Messages:
    839
    Likes Received:
    1,098
    Status Points:
    775
    Great News Indeed!!!!
     
  19. tommy777
    Original Member

    tommy777 Co-founder

    Messages:
    2,630
    Likes Received:
    6,558
    Status Points:
    4,570
    Very cool! Welcome aboard, Scott!
     
  20. avflyer
    Original Member

    avflyer Silver Member

    Messages:
    722
    Likes Received:
    590
    Status Points:
    695
    Great news! Now, what about channel 9?
     
    tahewett likes this.
  21. Renard
    Original Member

    Renard Silver Member

    Messages:
    511
    Likes Received:
    725
    Status Points:
    720
    Yes! :D
     
  22. ifly153
    Original Member

    ifly153 Gold Member

    Messages:
    977
    Likes Received:
    2,463
    Status Points:
    1,125
    Scott - you need more posts so we can help you get to Original Member. [​IMG]
     
  23. hopscotch1
    Original Member

    hopscotch1 Silver Member

    Messages:
    69
    Likes Received:
    58
    Status Points:
    200
    This was a wise decision by the combined United/Continental. It will keep me around.
     
  24. Pat+
    Original Member

    Pat+ Silver Member

    Messages:
    253
    Likes Received:
    387
    Status Points:
    520
    Awesome news. Now please keep F intact. Alright? :)
     
    mht_flyer, FriendlySkies and tahewett like this.
  25. Captain Oveur
    Original Member

    Captain Oveur Gold Member

    Messages:
    7,243
    Likes Received:
    14,057
    Status Points:
    12,495
    Thanks for the information.

    And for making the right move.
     

Share This Page