EasyJet stopped customer from boarding plane due to criticism of airline on Twitter

Discussion in 'Other Airlines | Europe' started by sobore, Sep 25, 2013.  |  Print Topic

  1. sobore
    Original Member

    sobore Gold Member

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    http://www.geek.com/news/easyjet-st...e-to-criticism-of-airline-on-twitter-1571895/

    Twitter, as we all know by now, is ubiquitous. It’s built into iOS, television shows have a hashtag watermark in the bottom left or right corner, news breaks on Twitter as much as it breaks on TV or blogs, and brands are focusing more on Twitter for both customer engagement and suggestions. A report claims that companies are also looking to Twitter to weed out potential troublemakers. A tech law columnist for The Drum, Mark Leiser, claims to have been prevented from boarding a flight because he criticized the airline in a tweet.

    It would be one thing to prevent a passenger from boarding if, for example, the passenger tweeted about sneaking weapons onto a plane, but preventing passage of someone because they aren’t thrilled with the airline’s service is fairly petty. Leiser says that a flight from Glasgow to London was delayed, which prevented an active soldier from reporting to duty on time, but the airline — EasyJet — refused to help the soldier pay to reach his destination. Leiser claims that he got in line for his flight after the tweet, but was approached by an employee and told that the airline is aware of the critical tweet, and Leiser would not be allowed to board the flight because of it.

    Read More: http://www.geek.com/news/easyjet-st...e-to-criticism-of-airline-on-twitter-1571895/
     
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  2. LarryInNYC

    LarryInNYC Gold Member

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    The passenger was not actually denied boarding.
     
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  3. Counsellor
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    Counsellor Gold Member

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    but only after mentioning that he was a lawyer :D
     
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