E-Mail from UA Acknowledging Service Issues

Discussion in 'United Airlines | MileagePlus' started by Captain Oveur, Oct 8, 2012.  |  Print Topic

  1. Captain Oveur
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    Captain Oveur Gold Member

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    Noticed on FT there's an e-mail going to some GS and some 1K members from Martin Hand acknowledging operational woes, but carefully crafted so they don't actually apologize.

    Did any MilePointers get this e-mail?
     
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  2. Flyer1976
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    Flyer1976 Gold Member

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    I haven't received this communique from UA yet.
     
  3. Weatherboy

    Weatherboy Gold Member

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    Nothing for me. But I have a lot of flights booked in the coming weeks, so I suppose they don't think they need to apologize to me yet. :)
     
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  4. sdm1130
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    Is this the one that goes on to give a status of some of the changes they previously announced? If so, I received it on Friday and never really thought of it as being "carefully crafted so they don't actually apologize".
     
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  5. Hartmann
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    Hartmann Gold Member

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    I received it as well.

     
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  6. Captain Oveur
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    Yes.
     
  7. desamo

    desamo Gold Member

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    FWIW, I got it and I'm a silver.
     
  8. catgirl
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    I received it as well.
     
  9. Captain Oveur
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    I didn't get one. And I have to say as a 1K (who re-qualified last month) and nearly 2MM, I'm very disappointed.

    Contrast that with having just started an AA EXP challenge and got a note of apology from AA about the pilot fiasco.

    While we can make thousands of posts correctly pointing out the grass isn't always greener at other airlines, what American and United has done in response to their respective problems, the differences in how they approach them, says a lot about the huge difference in culture between the two airlines. Especially considering when Jeff Smisek himself talks about the importance of creating the right culture and acknowledging when they make mistakes.

    Again, very disappointing.
     
  10. Seacarl
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    Seacarl Gold Member

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    PM me your email address and I'll send you an apology email. Emails are cheap. A meaningful certificate would be nice.
     
  11. sdm1130
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    I agree with the email part but disagree with the certificate part. I don't want an airline to apologize or to try and pay me off; I want them to fix their problems and improve their operation. The email UA sent communicated that they are working to improve their operation and laid out a few of the ways they are doing so. The email was, IMO, better than an apology or travel voucher (assuming they follow through on their promises).
     
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  12. Captain Oveur
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    There's a delicious irony in your post, given your long-standing solicitation for 'likes' in your signature.
     
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  13. radonc1951

    radonc1951 Gold Member

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    You beat me to it. I was going to offer mine but with Captain Oveur on the top instead of mine:confused:

    Do you actually believe that if UA had sent the e-mail that this would have satisfied him ??? As I have long ago recommended.... if you don't like the product or the company, then don't utilize them. Move on and don't look back. It is within your consumer rights. But don't keep complaining about their continuing mistreatment of you if you insist on continuing to patronize them. (Once you part ways, your life will be much longer and happier :) ...........and a lot less dramatic)
     
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  14. Captain Oveur
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    For me, it's not so much about the apology itself, I agree those things sometimes ring hollow.

    Again, as mentioned before, it's more about the culture it demonstrates. And I do hold United to a different standard given the number of times I have been force-fed pledges and testimonials delivered from the president and CEO.
     
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  15. Flyer1976
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    While I recognize the service issues with UA, UA still has it's employees who makes you feel valued and loved so keep that in mind while you deal with a rogue agent.
     
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  16. estnet
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    estnet Gold Member

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    I got the email but an email telling me something I already knew is less than useful:(:mad:
    Any kind of service improvement would be much better! As would keeping promises that are constantly broken!
     
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  17. HaveMilesWillTravel
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    I am not sure that you were deliberately singled out. Perhaps they sent them to people who traveled on UA recently. That would explain why my wife (Gold) and I (1K) got it, but the third account I manage didn't. Or perhaps it's an email options setting.

    Frankly, I didn't even read it. tl/dr. I figured if there was anything important in the message, it would pop up here soon.
     
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  18. Weatherboy

    Weatherboy Gold Member

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    What email address is it originating from?
     
  19. mht_flyer
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    I got one, the mileage plus account summary page has been saying to update your email preferences for a long while now.

    Might want to check that out.
    MileagePlus@news.united.com
     
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  20. desamo

    desamo Gold Member

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    True, we traveled last week.
     
  21. Captain Oveur
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    My most recent flight was on 9/12.
     
  22. Weatherboy

    Weatherboy Gold Member

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    I've received a ton of email from that address, but none that addresses service issues.
     
  23. HaveMilesWillTravel
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    Then "recent flight" is presumably not a criteria.
     
  24. Captain Oveur
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    I'm guessing having re-qual for 1K already that took me off of the list of need to reach out to.
     
  25. JLSocks
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    I requalified for 1K early last month and they still sent me the email. Didn't really learn anything new from it that I hadn't already read here or elsewhere.
     

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