Doubletree by Hilton Kuala Lumpur, Malaysia

Discussion in 'Hilton | HHonors' started by Saracen, Feb 6, 2011.  |  Print Topic

  1. Saracen
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    Saracen Silver Member

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    This is the newest Hilton property in Malaysia, only opening last August. I stayed here in October with family for a 4 day break and thoroughly enjoyed it. Introductory rates meant I stayed in a Deluxe Suite for 380RM per night which is pretty reasonable. Unfortunately, I couldn't get a room upgrade with my HH Gold status as the hotel was quite busy.

    The hotel is located on Jalan Tun Razak, near Jalan Ampang, just a couple of minutes walk from Ampang Park RapidKL Station. If you're happy to walk 10 minutes, then you can also get to KLCC and the Petronas Towers. However, the hotel surroundings are not really the place for a stroll, being near the intersection of two busy roads.

    The lobby is one floor up from the ground floor, which should be a mini shopping mall some time soon (it was still being fixed up when we visited). The lobby itself is bright and airy, with a modern feel. There is a lounge and bar on the lobby floor.

    The rooms are really nicely done, with modern decor, bright bathroom and large windows. The views on our side of the hotel weren't really anything to write home about, with a building site, and train station. If you're the very sensitive type, you might want to ask to be located on the side opposite to the trains station, as they do make a fair bit of noise grinding on those tracks, though it didn't trouble us.

    Makan Kitchen, the main restaurant is fabulous. Our room rate included breakfast, though I'm sure it's also included for HH Gold and above. A huge buffet selection of Malay, Chinese, Indian and Western cuisine options, along with fresh fruit. Don't miss the Chinese section which is a bit hidden away and has lovely decor. And as with all good hotels, get there early to avoid the queues (though this might have been because of the special breakfast inclusive rates). There is also an Italian pizza place that we didn't try.

    Overall, the Doubletree is on par with the Hilton Kuala Lumpur, if perhaps not as grandiose in the foyer and having less sparkling surroundings. At the same time, the location in terms of getting to KLCC and other central attractions is a fair bit better.

    Edit: Forgot to add: The Executive Lounge was good too, as per other Asian properties, with a good selection of snacks, and hors d'oeuvr served in the evening. The views are quite good. When I was there, they hadn't decided on their policy regarding kids, and so did allow families. However, I don't know if this will change.
     
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  2. travelinmike33
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    travelinmike33 Silver Member

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    Curious if anyone else has been here. I'm going to be in KL in July and like this location better than the Hilton. Any additional comments? I'm also wondering if I should expect to get an Executive upgrade as HH Gold or if it's generally booked as per the OP.
     
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  3. Saracen
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    Saracen Silver Member

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    I can definitely vouch for the location being better. There's a metro station nearby, and being able to walk to KLCC is great. Note that when I visited, the hotel was still booking at promotional rates, and that might be why it was so full. I also remember them mentioning that there are only a handful of Executive Suites, hence I couldn't get an upgrade from my Deluxe Suite. If you're booking a room rather than a suite, it might be a different story. I did visit the Hilton KL a while back, this time in a standard room, and there too, I wasn't upgraded due to the hotel being busy. Both times, I was given access to the Executive Lounge, if that helps. In both cases, the standard far exceeded equivalent Western properties. And getting free breakfast with your HH Gold will more than make up for it!
     
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  4. travelinmike33
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    travelinmike33 Silver Member

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    Thanks for the quick reply! If I can access the Lounge even without the Executive room, that's good enough for me.
     
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  5. Saracen
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    Saracen Silver Member

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    You might want to ring and check. They gave me access both times, but I hear Hhonors regulations were tightened recently, and hence this might be a kind privilege rather than an entitlement. Remember they're at GMT+8.

    On a side, my first time in the Hilton KL, I thought I had been upgraded to an Executive Room, the rooms were so good! The Doubletree rooms might be slightly less flashy, but still fantastic!
     
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  6. Saracen
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    Saracen Silver Member

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    I stayed for two nights again recently. Here's an update:

    The overriding initial impression was disappointment, as I had booked an Executive Suite on the assumption (confirmed three times by phone) that I would be eligible for an upgrade to a Terraces Suite subject to availability. On arrival, I was told they didn't do upgrades to Terraces Suites (fair enough, they're pretty steep in cash anyway). While I can't argue too much with the policy, the fact that three separate phone calls gave wrong information was a little annoying. I could have booked a Deluxe Suite and had a recent chance at the Executive Suite, and saved a few Ringgit. After that initial disappointment, things improved. They even sent us a cake, as I had indicated it was a special occasion.

    I asked explicitly about HH Gold benefits. They confirmed once again that Gold members would get upgraded if a room is available, but would get access to the Executive Lounge in any case. Furthermore, Gold members can choose to have breakfast in the Makan Kitchen restaurant (a much better choice).

    (Just don't make my mistake and book online indicating one adult guest; we had to argue to get breakfast that morning – which wasn't nice. Not sure why they didn't fix this at check in, seeing we were a family together.)

    The Executive Lounge is still one of the better ones, and has a nice spread. They no longer allow kids up there, which is good if you're alone; bad when with family :)

    Being quite new, it still gets pretty busy. On a few occasions, we had to wait in the lift lobby with a crowd of 20 or more, as two lifts (out of six) were out of action.

    Overall, still a fantastic property with reasonable rates and a good location. Recommended!
     
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  7. travelinmike33
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    travelinmike33 Silver Member

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    I was planning on doing this in a full trip report, but seeing as I haven't gotten motivated enough to start on that, I'll go ahead here.

    We arrived around 2:30am, and there were still several bellhops outside to greet our taxi. One grabbed our bags and escorted us up to the check-in counter. The ground floor near the entrance is still a work in progress, but I never saw/heard any construction that would detract from a pleasant experience. Not sure if it was normal maintenance or an issue, but at check-in the computers were down. The manager came out and apologized and ran off somewhere to start the system back up. It was probably a good 10-15 minutes. As we were checking in, I asked about an upgrade for being Gold. He indicated that I had already been upgraded to an Executive Suite, but this was a one-time thing, and usually I would have to indicate in the email that I wanted an upgrade. There was a slight language barrier, but I'm guessing he meant the eStandby upgrades offered when I booked and then again via email. I wasn't sure about these, but I had intentionally not selected the eStandby because I was hoping there was the chance of a free Gold upgrade. Whatever the case, we did get the Executive Suite, so no complaints.

    The room was spacious and modern. We received a welcome plate of fruit and cookies, and I think some bottled water as well. I didn't see any indication of free internet, so I didn't sign on that night even though we wanted to alert people to our safe arrival. In the morning, I called and was informed that I should select to have it billed to the room, and it would be removed from the bill at check-out.

    In addition to breakfast and internet access, another Gold benefit was 3 pieces of laundry or pressing per day. We were in town for a wedding, so we had my wife's silk gown sent down to be "pressed" (presumably steamed). Since we needed it the evening following our arrival, I had inquired about dropping it off when we arrived, but they said it should be fine in the morning. They picked it up after 10 in the morning, and brought it back shortly after 4 in the afternoon. It looked good as new.

    The breakfast (main restaurant) was wonderful as advertised, though we really had to make an effort to flag down someone for coffee and juice.

    Our schedule didn't allow us to check out the evening lounge spread.

    Checkout from the lounge was simple. The internet and laundry charges were not reflected on the bill, so I didn't have to ask for them to be removed. We dropped our luggage at the lounge to pick up later for our evening flight. Upon returning, we stopped back in the lounge to use the computers/printers for our boarding passes, and had no troubles. There were snacks and drinks available in the afternoon as well, though I'm not sure how long the snacks had been out.

    Our bags were reclaimed from the concierge station at the main desk downstairs. We also requested an airport taxi, and they were surprised that we needed it immediately rather than having booked ahead. The concierge asked us to have a seat while he made the arrangements. He carried all of our bags and grabbed a taxi for us while we sat and waited--excellent service.

    All-in-all, paying the Great Getaway rate for a standard room and getting the Executive Suite made it hard not to be satisfied with our stay, but I believe I would have been satisfied with the standard room anyway.

    FWIW, I had a friend staying at the Meridien in Sentral (connected to the Hilton), and he was not impressed with the standard room, though I did not see it to compare.

    Edited to add details about internet and laundry benefits.
     
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  8. Saracen
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    Saracen Silver Member

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    That's a pretty good upgrade! Was it really a suite, with the extra living area? Up from a standard room? The hotel does get booked out, so I guess it's really luck of the draw.

    One note on Internet: for some reason, the rooms only have wired internet access, though the Lounge has wireless. I found this rather odd for a new property, and hadn't remembered that from my first visit, but was told it was so.
     
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  9. travelinmike33
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    It was indeed the suite with extra living space. Definitely more than I was expecting, and as I mentioned, I'm not sure if it was because of the extra wait or what, but it was my assigned room before I even asked about an upgrade.

    I don't remember the exact terms, but when I signed up for the wired internet, it mentioned being able to connect an additional device to the wireless network using a provided code to indicate I had already paid. I'm fairly certain that my wife did get her phone on wifi in the room, and we were the last room on the hall, so probably out of range of the lounge.
     
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  10. Muerl
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    Muerl Gold Member

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    I'm going to be traveling through KL on my honeymoon, and I was wondering about how the treat Award stays? I am debating booking the executive floor, because its only 6k points a night more, but If they give golds access to the lounge anyway (or if they will give me the executive upgrade ANYWAY) I would just hang onto my points.

    Does anyone have experience with this?

    I'm new to this whole "having status" and "using points" thing. I got the hang of Getting them ;)
     
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  11. cph_flyer
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    cph_flyer Silver Member

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    Regarding the breakfast options at the Double Tree. There is mention of "breakfast" as well as "buffet breakfast" on the booking pages . Does that mean , that if you are staying in an executive room with "breakfast" , you can only have the breakfast in the lounge and not choose the buffet if you want?
     
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  12. Putra

    Putra Silver Member

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    From my experience in both KL Hilton and double tree, you can opt whether to breakfast in lounge or buffet at their main restaurant.
     
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  13. calvinoeh
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    calvinoeh Milepoint Guide

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    Stayed in the Doubletree a couple of weeks ago. Here's the review (links to my blog):

    The Doubletree is Hilton’s latest addition in Malaysia opening in 2010. The hotel is located in the city with a metro station located a 5 minute walk across the street which gives easy access to the rest of the city. A cab ride to either the Petronas twin tower or the Bukit Bintang shopping area should cost you between 10-15 ringgit and take about 15 minutes depending on the traffic.
    [​IMG]

    [​IMG]

    The hotel is located within the Intermark Building with check-in on the 2nd floor. We arrived at ~9 am before the official check-in time of 2pm but were allowed to check-in. Check-in was prompt and we were given our room keys and a chocolate chip cookie which I only later found time to be a "standard offering" for Doubletree hotels. There was no mention of any upgrades by the trainee that was helping me and I had to verify that we were indeed given upgrades to executive rooms as a Hilton Honors Gold member after she passed us the keys.



    [​IMG]
    Reception Area​




    [​IMG]
    Complimentary Chocolate Chip Cookie​

    Read more »
     
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  14. cph_flyer
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    cph_flyer Silver Member

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    Thanks for the confirmation. This was also what I expected , but the wording on the booking pages left some doubt in my mind.
     
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  15. NYCUA1K

    NYCUA1K Gold Member

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    I just joined milepoint and am happy to find this thread on Hilton properties in KL. It seems that I made the right choice in opting to stay at the DT rather than at the Hilton. This will be a 4-night reward stay as part of a multi-city escapade during which I will stay consecutively at Conrad Hong Kong, Hilton Shanghai, Conrad Centennial Singapore, Double Tree KL, Hilton Singapore and then back to Conrad Hong Kong, before returning to NYC, between Dec 21, 2011 and Jan 8, 2012. At the DT KL, I booked a 1 King Bed Deluxe Suite and am not going to worry about an upgrade, as what I'd booked seemed nice enough (when I do not care is I usually when I get upgraded to a bigger suite!). I am definitely looking forward to this, as all the properties but Hilton Shanghai and Hilton Singapore would be new for me. Hope to share the experience...!
     
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  16. Saracen
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    Saracen Silver Member

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    I've tried all those, except Shanghai, and they're all excellent properties. Have fun!
     
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  17. Saracen
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    Saracen Silver Member

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    There are some Point Stretcher Rewards available for the Doubletree KL in November and December. I've seen rates as low as 16,000 points, which seems good.
     
  18. Muerl
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    Muerl Gold Member

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    I spent 21k for a king executive suite. It was very good. The staff was ... somewhat new, and some said they were bringing things and then never came back, but the spread was very good, they had a good selection of liquor as well as wines and Heineken and Tiger for the evening happy hour. It was nice, given the cost of alcohol in general in KL. Breakfast was plentiful, but I was not given brunch downstairs, just in the executive lounge. Free laundry was nice, as was the plate of fruit and the cookies.
     
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  19. cph_flyer
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    cph_flyer Silver Member

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    I´ve booked a King Excecutive Suite on the points deal for a stay in January . Really looking forward to it ! And free laundry sounds great.
     
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  20. Muerl
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    Muerl Gold Member

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    To be clear it only three pieces per day, but it was a nice help to wash some of your clothing every day.
     
  21. Saracen
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    Saracen Silver Member

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    I'm in the Executive Lounge at the Doubletree KL now. Looks like there have been a couple of policy changes. Firstly, Golds are now only offered breakfast in the Lounge, as of September just passed. That is a real shame; the buffet breakfast in Makan Kitchen was one of the highlights of our visits. The HHonors manager was nice and offered us a free breakfast voucher for our one night stay this time, when I protested.

    The other change is more positive (for me at least). They now allow children in the Executive Lounge once again, after initially allowing, then forbidding. Apparently it's part of a worldwide policy by Doubletree. That makes our stays more enjoyable, but I can see why it might turn some off – in that case, stay at the Hilton, where even sandals aren't allowed!

    Otherwise, great service as usual. And recommended!
     
  22. Muerl
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    Muerl Gold Member

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    Wait, sandels not allowed in executive lounge? ouch, glad i picked the double tree. that was not the case in HAN or SIN.
     
  23. Saracen
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    Saracen Silver Member

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    Admittedly, I never tried, but the sign out front was pretty unequivocal about wearing smart clothes, no shorts and proper shoes.
     
  24. estnet
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    estnet Gold Member

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    =
    Stayed here last week, in large part due to this thread. Much nicer hotel than I would have expected:)

    As a gold got a ?upgraded room (higher floor). Was told could only have breakfast in the lounge as "new policy from hilton" - as others have reported, but when I looked at Makan and asked how much was told free for golds:oops: Didn't try this so don't know how it would have sorted out. The food in the lounge was fair - as is common things that should be hot (temperature) were not (I'm not much of a fan of coldish rice with room temp curry). Selection was pretty good. Service not great - nice that one could order hot eggs BUT despite a written sheet to order omlet was presented (uncooked in middle) without the side I had ordered and I had to chase someone down to correct this (eg plate was put down and server left so quickly I couldn't say anything). But all this is really pretty minor.

    On the plus side I had an unusual problem with damage to my luggage and the staff was very helpful, esp. a manager Alex who even came in on his day off to sort it out!

    The location is NOT convenient and regular meter taxis are almost impossible to obtain (it took the doorman 20 minutes to get one to agree to take me to Sentral using the meter), but I don't think this is the hotels fault. Their taxis cost 2-3x the cost of regular ones (albeit quite a bit larger). There is a small local shopping center a few minutes walk with some interesting shops and food (and a McD just opened there for those who are interested).

    Reception is up a floor and down a floor is a nice food court (but it closes very early). There are many restaurant choices in the hotel.

    All in all a much nicer hotel than you would ever expect from US doubletree!
     
  25. Sweet Willie
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    Sweet Willie Gold Member

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    thanks for a very key piece of info!!
     

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