The hotel itself is fine. The rooms were comfortable and the hotel was pretty quiet despite two weddings being held at the hotel. The top floor is an HHonors floor which requires an elevator code but otherwise doesn't seem remarkable. Where the hotel fell down for us was its staff. A couple of the more notable events were: At check-in, I was offered a cookie. As the front desk clerk in the process of handing it to me and even remarked it was the last one, the other desk clerk said he needed it and gave it to a person who came up to the desk after me. the clerk simply said, "He asked first." I can live without a cookie (and may even live longer) but I still found this to be incredibly rude. Eating dinner in the restaurant, the waiter was gone for the dining room for 10-15 minute intervals several times so that our one-course meal took more the 90 minutes. Right before he gave us the check, he mentioned to us he was working alone. Since he was clearly working alone all night, I believe he should have mentioned this to us when we sat down so we could have made an informed decision about it we really wanted to wait an hour and half to get through sandwiches. Granted this was my only experience with this hotel, but based on it I would recommend the Hilton Garden Inn in Norwalk.