DOT statistics: DL did relatively well on passenger complaints

Discussion in 'Delta Air Lines | SkyMiles' started by MSPeconomist, Aug 26, 2011.  |  Print Topic

  1. MSPeconomist
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    MSPeconomist Gold Member

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    According to TV news, the DOT has released its numbers on customer complaints to DOT about airlines during the last period (first half of 2010?). The most complained about airline in the USA was UA, followed by US, CO, and AA in that order. DL did better than the other legacy carriers and did not appear at the top of the list. Congratulations but will the same remain true for the next reporting period?
     
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  2. mtkeller
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    mtkeller Silver Member

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    Given the number of complaints that are hopefully being filed over the retroactive nature of the award ticket change policy, I imagine DL's going to move up several spots in the next round of results (or whichever one contains August 2011).
     
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  3. travelgourmet
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    travelgourmet Silver Member

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    You mean the 50 or so complaints that might get filed in a month? Out of how many millions of passengers? The DOT complaint numbers offer virtually no useful information.
     
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  4. MSPeconomist
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    MSPeconomist Gold Member

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    Agreed, but they still publicize their numbers and the media like to report the rankings.
     
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  5. DiverDave
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    DiverDave Gold Member

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    Quite correct, and I think our complaints are going to bump Delta up considerably. :D

    David
     
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  6. rwoman
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    rwoman Gold Member

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    People LOVE statistics...oh, and headlines. :)
     

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