DOT Fines Air Canada for Violating Price Advertising Rules

Discussion in 'Air Canada | Aeroplan' started by sobore, Aug 4, 2011.  |  Print Topic

  1. sobore
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    sobore Gold Member

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    http://www.amtonline.com/article/article.jsp?siteSection=1&id=14235

    The U.S. Department of Transportation (DOT) today fined Air Canada $50,000 for violating the Department’s rules prohibiting deceptive price advertising in air travel.
    “When passengers buy an airline ticket, they have a right to know how much they will have to pay,” said U.S. Transportation Secretary Ray LaHood. “We take our airline price advertising rules seriously and will take enforcement action when they are violated.”

    The Department’s Aviation Enforcement Office found that Air Canada, for a period of time in early 2011, displayed advertisements on its websites that did not disclose the amount of taxes and fees that passengers would have to pay in addition to the advertised fare or lead the consumer directly to the information on these taxes and fees. Consumers clicking on the ads were taken to a page on Air Canada’s website where a list of routes and prices were displayed, but consumers could not find details of the additional taxes and fees unless they scrolled to the bottom of the page where the information was shown in fine print.
     
  2. milchap
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    milchap Gold Member

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    I hope this encourages the Canadian regulatory body to step up to the plate. I am tired of seeing xyz dollars for a flight to Asia then to discover the price is really double when about to finalize the transcaction.
     
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  3. canucklehead
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    canucklehead Gold Member

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    Agree, all-in pricing prior to checkout would be a very good move to help the consumer. Even though they tell you the individual charges and taxes, its a hassle to need to break out the calculator to figure out what it really costs to fly on AC.
     
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  4. nighthawk
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    nighthawk Silver Member

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    As long as this is applied across the board to all carriers...
     
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  5. Scottrick
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    Scottrick Gold Member

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    I see most carriers doing this. Maybe AC violated a technicality by being even more sneaky than the rest, but in general all the carriers ought to be posting all-in fares.
     
  6. Canadi>n
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    Canadi>n Gold Member

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    Consider the sticker shock on the final screen for this fare:

    Review your itinerary
    AC917 Miami, Miami Int'l (MIA)-Toronto, Pearson Int'l (YYZ) Terminal 1
    Thu Nov-24
    AC856 Toronto, Pearson Int'l (YYZ) Terminal 1-London, Heathrow (LHR) Terminal 3
    Thu Nov-24

    AC859 London, Heathrow (LHR) Terminal 3-Toronto, Pearson Int'l (YYZ) Terminal 1
    Sun Nov-27
    AC914 Toronto, Pearson Int'l (YYZ) Terminal 1-Miami, Miami Int'l (MIA)
    Mon Nov-28

    [​IMG]
    Review final quote details

    Fare Summary

    Passenger Type
    Adult
    Base Fare
    74.00
    352.88
    Taxes, Fees and Charges
    29.00
    U.S Agriculture Fee
    4.87
    U.S Passenger Facility Charge
    4.39
    Canada Harmonized Sales Tax (GST/HST #10009-2287 RT0001)
    3.77
    U.S. Federal Customs Fee
    5.36
    U.K. Passenger Service Charge
    48.69
    U.K. Air Passenger Duty
    95.38
    September 11 Security Fee
    2.44
    U.S.A Immigration User Fee
    6.82
    Total airfare and taxes before options (per passenger)
    627.60
    Number of passengers
    1
    Grand Total - Canadian dollars

    $627.60
     
  7. milestoburn
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    milestoburn Gold Member

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    can you trick that fare? have you tried.
     
  8. Canadi>n
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    Canadi>n Gold Member

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    If I had, I'd never reveal it here nor anywhere!
     
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  9. milestoburn
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    milestoburn Gold Member

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    please...unless you post the 3x, you are just pointing out the low base....insert rolling eyes here...
     
  10. milchap
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    milchap Gold Member

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    FYI there are rolling eyes emoticon......... here it is :rolleyes:
     

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