Does CO &/or UA have twitter customer service accounts?

Discussion in 'United Airlines | MileagePlus' started by Sweet Willie, Nov 29, 2011.  |  Print Topic

  1. Sweet Willie
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    Sweet Willie Gold Member

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    MLW20 posted recently on the AA forum that American Airlines has a a customer service account (@AmericanAir) & AAdvantage (@AAdvantage)account on Twitter, as well as that both accounts seem to be quick with answering questions sent to them.
    I know UA had a twitter feed that was primarily for spreading fare sales & corp info/press release type stuff.
    Is this UA twitter account one that I would use for customer service issues? BTW, what is the UA twitter account?

    Also does CO have a twitter feed that can be used for customer service issues? If so, please share what it is. THANKS.
     
  2. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    http://twitter.com/#!/unitedairlines (or @UnitedAirlines)

    http://twitter.com/#!/united (or @United) -- they shortened it a while ago.

    I don't know if they take customer service issues via that channel.
     
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  3. Wandering Aramean
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    Wandering Aramean Gold Member

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    The account you want is @united but they aren't particularly great at answering questions IME. Certainly far behind @DeltaAssist or @JetBlue.
     
  4. EWR764
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    EWR764 Silver Member

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    Agreed. @DeltaAssist is super responsive. DL effectively uses social media as a tool to interact with customers and takes its Twitter and FB presences seriously. Unfortunately, Twitter and Facebook seem like afterthoughts for UA... or at the very least, lost opportunities.
     
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  5. Sweet Willie
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    Sweet Willie Gold Member

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    Thanks for the responses, seems as if there isn't a CO twitter.
     
  6. Wandering Aramean
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    Wandering Aramean Gold Member

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    There was. They consolidated that function earlier in the year to the single account.
     
  7. Sweet Willie
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    Sweet Willie Gold Member

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    thanks! (as my issue was on CO)
     
  8. PhlyingRPh
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    PhlyingRPh Silver Member

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    I used the feedback function on the CO website some months ago to report a particularly egregious case of flight attendant profiling. A month and a half later, I received an email response telling me CO prides itself on responding to its best customers in a timely fashion; it thanked me for flying CO and awarded me 5,000 miles for any inconvenience I might have experienced. I'm keeping count, and that's one F You for being thrown out of the exit row, another F You for being placed in the middle seat in the second last row, one more for sending a take the piss email a month later, and three more for the content of that email. I of course earned at least a dozen bonus F-myself's for flying another 100,000 odd miles on the carrier after this incident took place. So yeah, forget Twitter, the [customer relations] link in the Travel Support section of the "Contact-Us" tab is where it's at.
     
  9. PhlyingRPh
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    PhlyingRPh Silver Member

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    Oh, and another thing about contacting CO via the Customer Relations link... If you have a poor in-flight experience, there is actually no way to categorize it. IIRC, they have every possible permutation of complaint category including Star Alliance Inflight Problem (description might be off) but nothing appropriate for inflight issues on their own metal.
     

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