Do people read emails anymore

Discussion in 'General Discussion | Travel' started by AdamEfimoff, Dec 17, 2014.  |  Print Topic

  1. Thinking of seeing Italy - If they read this they would know I am exactly the consumer they want
    Rome Florence and Milan

    I was thinking Portiate Suites/ Hotel de Russie
    Four Seasons Florence/ Villa la Massa
    and Armani Milan / Four Sesons Milan

    a tour based on the Renaissance period and also based on food both
    Michelin and normal italian food
    just been to aperge and it was fantastic
    did not like four seasons paris but loved london



    Thank you for your e-mail.

    We are delighted to assist you with this request and create the most incredible Italian Experience for you. Please do let us know how you came across our company, it’s always useful to have an idea of who recommended us or where you heard about us.
    We would love the opportunity to discuss this further with you to enable us to take your ideas and thoughts and put them together with our product knowledge and love of Italy and come up with a wonderful Italian Experience. Our speciality is to put together fully inclusive itineraries and work on unique and tailor-made experiences that typically include hotels, transfers and tours. We only work with the most professional and deluxe suppliers, the hotels we work with are in the 4 star deluxe range upwards, and we usually work on the basis of at least Euro 300 per room per night in the properties we know personally. I have attached for you an introductive document to give you more details on who we are, how we work and our strong points that I hope you will find useful.
    Wishing you a wonderful day and looking forward to hearing from you
    Best regards,
    Costanza
     
  2. newbluesea
    Original Member

    newbluesea Gold Member

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    So what exactly is your problem with the above response?
    Furthermore what do you expect us to comment on (if that your intent) since you didn't include the name of the property or even gave any sort of idea of what your e-mail you sent to them contained.
     
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  3. PaulOnion

    PaulOnion Silver Member

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    1.No.

    And 2. The response took no time whatsoever to identify the "hotpoints" that the purchaser of their supposed "services" had interest. It was a form letter. The author told the "service" agency his area of interest. They replied with a bowl of oatmeal.

    Verstehen Sie Das?
     
  4. PaulOnion

    PaulOnion Silver Member

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    Oh and btw if you want some "shared" advice .. don't know where you're flying, and I can only offer my own personal experience. But drop me a line. Don't know your style. Fly in.. Cab over ... Fly out... Want to hop on a train. Just looking for food? there's some great stuff that's not at the hotel concierge and doesn't come with a massive charge to your cards lol
     
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  5. bez7
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    bez7 Gold Member

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    If you don't get what you want from one form of communication then try another, who really cares if email is not one place's preferred method?
     
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  6. viguera
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    viguera Gold Member

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    If you're going to use a travel agent then go for established folks that you can actually talk to, and that will provide you with exceptional service rather than lukewarm boilerplate crap.

    Get a hold of the FHR or Virtuoso folks and talk to someone about what you're expecting. With much less info than the items on your list I've gotten superb personalized itineraries.

    But keep in mind that this doesn't work if you don't build the relationship with the travel advisor. They make things happen based on their knowledge of your situation -- things like your budget, do you have kids and what age, are you planning to drive while in town or do you need a guided / escorted tour, etc.
     
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  7. mattsteg
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    mattsteg Gold Member

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    If the text that you'd pasted is your original email - it's not clear at all what you are expecting from them. Is that all you had sent them? Are you daydreaming, planning a specific trip with locked-in dates, just fishing for proposals? How long would you have available? If you want them to propose something, ask them to.

    I would say if you want a more personalized response, it would probably be worth composing a more professional and well-composed initial email.
     
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  8. iolaire
    Original Member

    iolaire Gold Member

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    If that is what you sent the contact, it’s rather abrupt and they might not initially take the request seriously and thus your receiving a standard response allowing you to confirm your interest in the company’s services.

    I think the your email could be a bit clearer and have more details as far as who you are and what you want from the travel provider.
    i.e.
    Costanza,
    Hello, I'm looking for help setting up a trip to Rome, Florence and Milan in April for one to two weeks. Generally I stay at luxury hotels and have high expectations as to execution of X, Y and Z. In addition to hotels I'm looking for a customized tour based on the Renaissance period, that also highlights the region's food based on food both Michelin rated restaurants and normal Italian food.

    I was thinking that the following hotels would meet my expectations for X, Y and Z, but I’m open to suggestions for properties of similar caliber:
    Rome - Portiate Suites/ Hotel de Russie
    Florence - Four Seasons Florence/ Villa la Massa
    Milan - Armani Milan / Four Sesons Milan

    I’ve just been to Aperge and it was fantastic. But I did not like Four Seasons Paris, because of lackluster execution of A and B, but loved Four Seasons London because they excelled in C and D.

    Please could you contact me to discuss setting up this tour? Alternatively please provide your suggestions for lodging in the three cities and details on how you would setup a tour for me.

    I’m also receptive to suggestions of unique one of the kind experiences in the three cities.

    Thank you,
    AE
     
  9. I was just looking at Italy, I am not ready to book a trip trying to see what they can and cannot do. If they want a fee fine
     

  10. and that is fine they should of course clarify and even ask for telephone number or fees but to send a generic email is kind of stupid in my book.
     
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  11. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Given the initial query, it looks like a perfectly reasonable reply to me. Sorry, I think you should follow iolaire's advice.
     
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  12. satman40

    satman40 Gold Member

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    Every business get tons of email and tire lickers.

    Most qualify the party doing the inquiring very quickly.

    I am sure many business make mistakes, yet time is money,

    A good salesman ask the qualifying question, the next one that opens his mouth owns the product.
     
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  13. I was just in planning stages sorry
     
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  14. PaulOnion

    PaulOnion Silver Member

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    We know. It's totally cool. We've all been there. Don't drive yourself crazy with the planning stage. Here's what you need.

    1-Plane tickets to get you in and out.
    2-Updated Passports
    3-A place to sleep
    4- $

    And to be honest with the advent of smartphones, if you know where the tim stores are, you don't actually have to be booked each night you're there but you will most
    definitely need to know how to use the Trenitalia train ticket kiosks, and where in each city the main train station is, if you're planning on hopping from town to town that way. That is if you're planning on wandering. Plenty of people fly into one airport. Take a cab to the hotel. See the sights. take a cab back. Nothing wrong with that.

    Life is much easier if you have everything planned out "sometimes" but the trip itself might not be as fun. Italy "in my mind" is meant to be seen. That means getting outside and going to see it . Oh and Florence is a whole different animal. Wonderful city. Very happy not to have shown up there as a total tourista because they've been handling tourists for thousands of years. Who am I kidding? Once we've packed that bag, we're all tourista! Va bene.

    Oh and don't read my post as "Italy" is a great place to bounce from cheap hotel to cheap hotel without any idea where you're staying, I wouldn't recommend that at all. But today if you're flexible, there's a whole lot of options available for where you wind up sleeping. If you can get a great deal, take it but don't stress that part so much. Italy is not a good place for major US chain hotels however so if you're into that. You're probably going to hit a snag or two, unless you stick close to Rome & Milan. Don't know your programs etc.

    Oh and another presumption I've made is you wish to fly "in" AND "out", there's quite a few people nowadays flying "out" and never coming back "in" so if you're expatriating, hey that's on you. Wouldn't recommend that either but who knows, it's the Internet ! Come to think of it next time in town I think I'm definitely staying at the Park, but I'll probably do Vienna, not Milano. Have a great trip. It's a wonderful place.
     
    Last edited: Dec 18, 2014
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  15. PaulOnion

    PaulOnion Silver Member

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    Oh and you distracted me... SQUIRREL! ... I came here to look up my own info to get access to my own travel plans... Haha.. Just kidding.

    Buona Fortuna . Hope you love it.
     
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  16. newbluesea
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    newbluesea Gold Member

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    What this thread proves is that everybody has their own opinion as to how one should plan/spend a vacation. Certainly some of the stuff posted here is irrelevant and to a certain degree factually incorrect as to how I would go about organizing/planning my vacations.....and having read this and his other posts on this board, most definitely for the OP too:).

    Just having got back from a wonderful 19 day vacation in Italy, IMHO spending some time reading and planning is essential to doing/seeing the things that interest you most.
    There is a plethora of information out there. I bet you could find a Youtube video on just about every village, hotel, historical site and restaurant you might want to visit in most countries.
    But its absolutely essential to ask pointed and informed questions regarding specific facets that interest you. If you rely on others to completely plan your itinerary you will doing either what may interest them or what will benefit them financially (or both :))
     
    Last edited: Dec 18, 2014
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  17. viguera
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    viguera Gold Member

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    That might be so, but from the looks of it the OP is looking for a travel agent to assist, and it's an established fact that there are some serious perks to booking through FHR / Virtuoso, particularly when one is looking for high end properties, and even more so if one lacks status -- which in itself wasn't clear.

    Booking through Virtuoso at the Four Seasons Florence as an example gets you a $100 spa credit and daily full breakfast, plus a welcome amenity and an upgrade if available. If you walk in on your own and have no status you're basically paying the same and getting little (if any) of that. If you book the St. Regis instead you get an express lunch for two in exchange for the spa credit, but still get full breakfast, WiFi and a welcome amenity.

    Looking at Milan, the Amani through Virtuoso offers $100 food / beverage credit, an upgrade if available, free full breakfast for two, complimentary WiFi and a welcome amenity. The Four Seasons offers the same.

    I agree with you that there's an incredible amount of information out there, but part of doing your research is also relying on the wisdom of the crowd -- namely people like us. You would be remiss if you didn't at least investigate the perks available to you as suggested by people here and relied solely on things like YouTube / TripAdvisor / Yelp or anything of the sort.
     
  18. mattsteg
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    mattsteg Gold Member

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    A fine idea, and like you said lots of benefits to doing so.

    The OP juat needs to write the email that actually asks for this.
     
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