Well, the title says it all. Had a stay at the Regency Capitol Hill. Numerous non-diamond guests who had apparently not booked club rates seemed to think that an 11th floor (the floor with the lounge) room assignment would entitle them to lounge access. At least one was decidedly upset that the key card was no programmed for the lounge. Is seems pretty straightforward to me, but if I were not as informed as I am, might make the same mistake. Given this, should Hyatt avoid assigning non-lounge eligible guest to the floow with the lounge?