Do CO flyers get a survey after each flight?

Discussion in 'United Airlines | MileagePlus' started by sunseeker, May 12, 2011.  |  Print Topic

  1. sunseeker
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    sunseeker Silver Member

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    I am wondering if the surveys we receive after each UA flight are leftover from UA culture and no one is paying much attention any more, or if they will continue going forward.
     
  2. sdm1130
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    sdm1130 Gold Member

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    I don't get a survey "invite" after every CO flight, but I'd say they usually come after every 3-5 trips. Even if I don't receive an invite, I can still go to survey.continental.com if I want to give some feedback. In some cases where I have given negative feedback, I did receive a (snail mail) response so they do seem to be paying attention to the feedback.
     
  3. ella
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    ella Silver Member

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    My survey invites seem to come after every other roundtrip. Not had an issue on flights they inquire about so have not received any responses.
     
  4. FrequentlyFlying
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    FrequentlyFlying Silver Member

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    I honestly don't even recall seeing the surveys anymore after each United flight. However, my finger probably automatically presses delete before my brain registers what the email says.
     

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