Do AC flight attendants get taught anything about wines and spirits?

Discussion in 'Air Canada | Aeroplan' started by Canadi>n, Apr 14, 2011.  |  Print Topic

  1. Canadi>n
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    I can't count the number of times I have been given The Glenlivet when I've asked for a Scotch on the Rocks on a flight in J and had to explain to the FA that Glenlivet is a single malt and should not be served in this fashion, and that she should find the JW Black or Chevas. Similarly having ordered a white wine with my appetizer and salad, after being served my steak I am never asked if I'd like to see the red wine selection and most often on wide bodies it takes a good 20-minutes before they come around with a second pouring of dinner wines when the change can be made.

    These are basics that anyone in the hospitality industry should be taught and know. Now I realize FAs are there first and foremost for safety reasons, but particularly in the J cabin they are also delivering a premium service a part of which is an understanding of proper food and drink service.

    Maybe AC should hire a few of us to give talks to their FAs about how these little things should be done. After all it's these little touches that make a big difference when we compare AC's inflight service to what we get from FAs on SQ and the other vaunted foreign carriers. And both NZ and QF make a point of training their FAs to know something about the wines from their respective countries as a matter of pride. Perhaps AC might learn a thing or two and start sourcing some good BC and Ontario wines and teach FAs about them!
     
  2. milchap
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  3. Mozzarella
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    Agree 100% - especially the last part about promoting good Ontario & BC wines. I'm tired of hearing that all we're good for is icewine.
     
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  4. MSPeconomist
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  5. En-Route
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    Champagne versus sparkling wine,anyone?
     
  6. ACMM
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    Always Champagne - sadly rarely served.
     
  7. Canadi>n
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    They must be used to working the rear cabin where the red wine is always well chilled!
     
  8. ACMM
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    Red wine should not be served a room temperature - at least not what we consider room temperature today - however that does not mean dropping a cube in which has the added effect of watering it down.
     
  9. milchap
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    room temperature in France..... ;)
     
  10. MSPeconomist
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    room temperature in medieval times, before central heating.
     
  11. ACMM
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    Exactly!

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  12. MSPeconomist
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    I get annoyed when they call anything with bubbles "champagne." I get extremely annoyed when they try to serve me the awful ground/gate sparkling stuff to me when we're up in the air and yes, I certainly can tell the difference.
     
  13. ACMM
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    I agree with you there ... at least be honest and call it what it is.
     
  14. MSPeconomist
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    And when I have an expensive TATL/TPAC ticket, don't try to be lazy or save money by pretending that you're not aware that there's different champagne on the menu for post-departure beverages.

    However, I've seen a few flights where the good stuff was poured on the ground, either a catering mistake or delays caused them to run out of the ground swill. So when I'm offered pre-departure "champagne" I always cross examine the FA about whether it's the same as they serve in the air. At this point, other passengers look amazed.
     
  15. QSG
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    Luckily on some airlines they still actually pour it from the bottle in front of you........
     
  16. ACMM
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    True that! Scary getting mystery beverage ;)
     
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  17. The Lev
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    On my flgiht to NRT the Dow's Port was corked. By the time I was able to get someone's attentino they had poured most of the (not very full) J cabin. To their credit, they did go and change it out for the other pax - which caused some confusion from people who seemed to think it tasted just fine.
     
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  18. ACMM
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    :p

    Did you get accolades for the remainder of the flight from the cabin?
     
  19. I import BC wines into Hong Kong, everyone loves them, and generally has no idea Canada makes wine.
     
  20. lots of people in Canada have no idea we have Canadian wine... LOL people like Iggy who have lived out of Canada or 30years. :) :)
     
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  21. MSPeconomist
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    A lot of people in the USA think Canadian wines mean Inniskellen and nothing else. It's hard to find them, even in Minnesota. I always look for them and try to experiment in good restaurants in Canada.
     
  22. QSG
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    We need a thread where we match Canadian wines with Tim Horton products......:D
     
  23. ACMM
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    Mike Wier and TimBits maybe? :p
     
  24. Canadi>n
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    By that you obviously mean Inniskillin's ice wines not their table wines. Since this, and Chateau des Charmes were the two Niagara wineries that revolutionized the eastern Canadian industry, their other varietal and even hybrids should be acknowledged.
     
  25. Canadi>n
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    Actually, tomorrow night at my birthday party I will be serving a Quebec-made maple syrup/Canadian rye whiskey liqueur to go with the cake. Should be interesting...

    Will have to see what AC serves with dinner on the flight back from YEG-YYZ on Sunday. Can't say I'm a fan of either of the current reds. But looking forward to a tasting in the air of New Zealand wines next Friday on my NZ flight from PVG-AKL. Always a treat!
     

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