So this morning I checked the reservation and it still was showing as Waitlisted. I called Delta and after about 15 minutes with the SMS agent talking to the intl reissue desk they were able to confirm the seats. So now my itinerary is back to where it should be.
My question to you is, do I have a valid case to request compensation ($$ or miles) from Delta from all the trouble with this itinerary caused by Delta or its vendors/partners?
The way I see it:
Customer Hours Spent Booking/Working Reservation: 13 hours
Initial Booking: 6 hours
Schedule Change #1: 1 hour
Schedule Change $2: 1 hour
Delta.com cancelling entire itinerary: 3 hours
KUL - PVG leg disappearing: 1hour
Time on the phone with MH making and re-making seat assignments for each cancellation: 1 hour
Trepidation Level: High (When a confirmed reservation becomes unconfirmed and nonexistant not once but twice due to no fault of your own)
Itinerary getting totally dropped due a Delta.com glitch
Leg mysteriously dropping
Do you think these factors in a professional and respectful letter or e-mail will yield some compensation or delta sympathy for this customer experience? Who/where should I address this? Any insight?