I ran into a hassle last year, hit the MQM bonus for my DL amex in late Dec., after the Nov/Dec statement date, so I should have gotten the MQM boost when the Jan statement came in. It didn't, and it required several e-mails to amex customer service, followed by a series of emails back and forth with their rep on FT, before they finally admitted that I'd spent enough to qualify. I did finally get the points. Somehow with all their computers they couldn't count, although I could see on my online statement that I was well over the number. One issue can be the difference between total spend and eligible spend (for example, the card renewal fee is not "eligible"), however I was safely over the threshold. I'm concerned that I'll run into the same thing, since I just hit the threshold yesterday. I'm actually about $1k over the threshold on "total" spend, so that should put me safely over on "eligible" spend, but I'll study my online statement carefully to be sure. The point of this thread- 1. To caution you about watching the difference between total and eligible spend 2. To make people aware that if they are near the borderline they need to watch their statements and activity carefully 3. To give a place to discuss this as it develops; last year a lot of people were caught in that gap, and I'm sure most didn't realize that they weren't getting their due.