I am so disappointed with American Airlines. I flew to London in March from Dallas. Because of the length of the flight, I paid $350 + 25,000 AAdvantage miles to upgrade to Business Class. When I boarded the plane in Dallas, I learned that my seat was broken and would not recline AT ALL! The flight attendants tried to help, and they were very frustrated. They even recommended that I contact Customer Relations, and assured me that CR would make it right. Well, when I returned from my trip, I contacted CR and was told that I was actually buying the SPACE in the plane that the business class seat uses, and that it was tough luck that my seat would not let me recline for 9 1/2 hours! They offered a refund of 10,000 Aadvantage miles and NO dollars! They didn't even refund the 25,000 Aadvantage miles!! I have flown American exclusively on trans-continental flights, and almost exclusively on inter-continental flights. I'm so disgusted with the lack of concern AA's management has shown, that I will avoid flying AA in the future! Is AA so broke that they can't make right a problem that was CLEARLY AA's fault and very uncomfortable for its customer?! Any suggestions on what I can do to renew my faith in this airline?