Discussion: 4 Starpoints per eligible dollar for Plats with 75 nights in calendar year

Discussion in 'Starwood | Preferred Guest' started by SPG Champion 3, Feb 1, 2012.  |  Print Topic

  1. SPG Champion 3
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    SPG Champion 3 Official Representative

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    Dear members,

    Platinum members who reach 75 nights in a calendar year will receive 4 Starpoints per eligible dollar earned, plus receive access to Your24, a new benefit which allows members to choose their check in time. For example, if you check in at 9 pm, you can stay until 9 pm day of departure.

    The following can be found on our official website: spg.com/morepower

    New! Starting March 1

    SPG 75 Nights Benefits

    Four. It’s the new three. Complete 75 eligible nights in a calendar year and earn four Starpoints® for every eligible U.S. dollar spent. That’s the richest elite benefit in the industry — and a 100% bonus over Preferred membership.

    Time on your side. Also get access to our new Your24™ benefit, which allows you the flexibility to choose your check in time. For example, if you check in at 9 p.m., check out at 9 p.m.

    This thread is created for further discussions.

    spgchampion@starwoodhotels.com

    Thyetus Lee | Social Media Specialist
    Starwood Customer Contact Centre (AP) Pte Ltd
     
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  2. SPG Champion 3
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    SPG Champion 3 Official Representative

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    FAQ at your convenience

    1.What is Your24™?

    SPG Members who qualify for Your24 can request up to 48 hours prior to arrival any check-in time they like for an upcoming stay. If the request is confirmed, their check-out time will then be at that same time on their departure date. SPG Members checking in between 9 a.m. and 4 pm are still eligible for late checkout. Requests are subject to availability; however, the SPG Member will be informed in advance of check-in whether the hotel can accommodate the request.

    2.Who qualifies for Your24?

    SPG Platinum Members who reach 75 Eligible Nights with SPG during a calendar year will qualify for the Your24 benefit through the following subsequent calendar year. As soon as an SPG Platinum Member qualifies, he/she can begin making requests.

    3.If a member completed 75 or more Eligible Nights in 2011, when can they start requesting the Your24 benefit?

    Members who completed 75 or more Eligible Nights in 2011 can start requesting Your24 benefits on March 1, 2012. Members who reach 75 Eligible Nights in 2012 can start requesting Your24 anytime from March 1, 2012.

    4.Once I qualify for Your24, how can I request a specific arrival time for an
    upcoming stay?


    You may contact any of our Customer Contact Centers to make a request as long as it is no later than 3:00 pm (local hotel time) two or more days in advance of arrival.

    5.How will I be notified that my check-in time request has been approved?

    You will receive an email confirmation if your check-in time has been approved, so please be sure the email address on your account is updated.

    6.How often may I use this benefit?

    Once you qualify for this benefit, there is no limit to the number of requests. You may request its use on every reservation for the period of time in which you qualify for Your24 benefits.

    7.For how many rooms may I use this benefit?

    Your24 may only be used for one room, per stay regardless of how many other rooms are booked under the SPG Platinum Member's name for the same stay.

    8.Can I request an early check-in and a 4 p.m. late checkout?

    If your arrival time is after 9 a.m., you will be eligible to request a late checkout. As always, 4 p.m. late checkouts are subject to availability.

    9.Will my room type be guaranteed if my check-in time has been approved?

    While we will do our best to accommodate the original room type booked, we cannot guarantee your specific room will be available at early check-in with Your24. In the event the booked room type it is not available for early check-in, we will still honor your early check-in request and provide you with a room and move you to your original room type when it becomes available.

    10.Does every Starwood Hotel participate in Your24?

    Most SPG Participating Hotels will participate in Your24, however some properties such as vacation ownership properties, do not participate. Please reach out to the Customer Contact Center to confirm whether your destination participates.

    11.If a member completed 75 or more Eligible Nights in 2011, when will they start earning 4 Starpoints per dollar?

    SPG members who completed 75 or more Eligible Nights in 2011 will start earning 4 Starpoints per dollar on March 1, 2012 and will continue to earn 4 Starpoints at least until February 28, 2013.

    spgchampion@starwoodhotels.com

    Thyetus Lee | Social Media Specialist
    Starwood Customer Contact Centre (AP) Pte Ltd
     
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  3. mikeef
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    mikeef Silver Member

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    Can you comment on Point #8, which states, Can I request an early check-in and a 4 p.m. late checkout?
    If your arrival time is after 9 a.m., you will be eligible to request a late checkout. As always, 4 p.m. late checkouts are subject to availability." The "subject to availability" point is one that has been discussed at length. Has there been a change to the policy?

    Mike
     
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  4. MSPeconomist
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    MSPeconomist Gold Member

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    I didn't notice this, but I find it extremely scary. I hope this doesn't mean a stealth policy change to a very basic cornerstone SPG benefit.
     
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  5. mikeef
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    mikeef Silver Member

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    In TOBB, William noted that it may just apply to people checking in in the morning. But I don't like having it out there without further explanation, as some hotel will use it as an excuse not to give a 4pm checkout.

    The plus side is that the program was just announced and there were sure to be a few points that needed to be cleaned up. I'm sure that this will be one of them.

    Mike
     
  6. SPG Champion
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    SPG Champion Official Representative

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    No change. Possibly just an oversight in the FAQ.

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts

    spgchampion@starwodhotels.com
     
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  7. Seacarl
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    Seacarl Gold Member

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    Glad to hear that's not a change. I really appreciate being able to count on a 4pm check-out time, even if it sometimes means that I have to wait for my room to become available on my arrival day.
     
  8. mattsteg
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    mattsteg Gold Member

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    4PM checkout is the one benefit that imo really gets people started with the program and makes getting to Plat pleasant. It's huge to be able to count on being able to occupy a room until 4PM.
     
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  9. MSPeconomist
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    MSPeconomist Gold Member

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    Unfortunately there are still front desk employees and even managers at some properties that need to be educated about this.
     
  10. Seacarl
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    Seacarl Gold Member

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    Me: I'd like a 4pm checkout
    Them: We're completely sold out tonight. 2pm is the best I can do.
    Me: I understand you are sold out. 4pm checkout is a Platinum benefit. I want a 4pm checkout.
    Them: Let me check with my supervisor.
    Them: OK, sir, we have you down for a 4pm checkout.
    Usually works fine like that. Occasionally one must do some repeated recitations of "I understand that you are sold out. I want a 4pm checkout."
     
  11. MSPeconomist
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    MSPeconomist Gold Member

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    Exactly. And then we get to the iterations with the keycard not working, housekeeping pounding on the door, and the housekeeping supervisor and/or the front desk calling to remind you of the noon checkout time and asking when you are leaving.
     
  12. Sagy

    Sagy Gold Member

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    Is there a way to find out how many nights one had in 2011? I stopped careful tracking once I passed 50 nights and would like to avoid doing a "self audit" on all my emails and such.

    Thanks in advance
     
  13. SPG Champion
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    Let's wait and see what tomorrow brings. ;)

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    spgchampion@starwoodhotels.com
     
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  14. Sagy

    Sagy Gold Member

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    So I have to wait another 11 hours or so? ;)

    I'm sure that there is an inappropriate demand I could come up with as a result of this major inconvenience :rolleyes:, but I'm too busy to think of one right now.

    Thanks and I'll hope for the best come tomorrow. Either way, the new benefits are appreciated. :)
     

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