I am a longtime Hilton Honors Gold (and sometimes Diamond) member. I heard positive things about the Hyatt Gold Passport program and decided to go for a Diamond trial, since I have a conference coming up at a Hyatt. Hyatt granted me the opportunity to participate in the Diamond trial. Unfortunately, it has been downhill from there: 1. Bonus points have not always posted. 2. I tried to use one of my confirmed suite upgrades and was told that I could not do so. As a Hilton Diamond, I found that the Diamond desk was able to intercede and get me a confirmed club room on an award stay even when a hotel in a popular location (Barbados) was hosting a conference. With Hyatt, I am being told that I can't use a confirmed suite upgrade for a paid stay when I called to ask if I can use one of my 4 suite upgrades that are showing up in my account. 3. I got the Hyatt credit card as a Diamond and have 2 free nights in a suite available as a result of getting that card. These are already showing up in my account. I tried to book the Grand Hyatt Kauai to use the 2 free suite nights and was told that there are no suite award nights available even though the Hyatt website clearly shows suite availability for my travel dates. The Hyatt reps keep trying to tell me that a "Club room" is the same as a suite, and have booked me in that type of room, even though I suspect that this is not the case. A rep told me that the hotel is not busy and has "plenty of available rooms" during my stay. I have not received a new Hyatt card showing Diamond status as of yet, so I don't have access to a Diamond phone number (if there is one). I have found the regular phone reps to be polite and friendly, but not well versed in the Diamond benefits. I would like to try to get the 25 nights in to re-qualify, but if I can't use the advertised benefits, I am wondering if I should try. Does anyone have any suggestions in terms of getting to use the advertised benefits?