I'm looking to book a stay in Boston in a few months, and was filling out a matrix of different rates (including starpoints) at a bunch of different Starwood properties. I didn't remember by corporate SET code so I called reservations to ask what my corporate rate would be at the W. While I had the agent on the phone, I mentioned an award stay and she said it would be 24,000 for a 2-night stay. I was surprised since I had already entered 32,000 on my spreadsheet, but assumed I entered it incorrectly. After I hung up, I checked again and the website again quoted me 16,000 starpoints per night. At this point, I assumed that the agent was incorrect. So I called again and spoke to a different agent who also told me 12,000 starpoints per night. She couldn't explain why the web was saying otherwise, but suggested I call back to book instead of booking online . Is this a known issue -- that the starpoints "rate" shown online may differ from that given by a reservationist? And for those wondering why I didn't book it on the phone to lock in the 12k rate in case the call center is "fixed" and it jumps to 16k: I already have an award stay booked at the Liberty Hotel, and would prefer to stay there... now it's up to the family we're traveling with... to see if they want to pony up the cash that Liberty is asking.