Diamond Suite Upgrades -- what Suite type needs to be available?

Discussion in 'Hyatt | Gold Passport' started by HaveMilesWillTravel, Sep 3, 2011.  |  Print Topic

  1. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Just called GP Customer Service to request Diamond Suite upgrades for two reservations. For both I was told there were no suites available. Question: what suite type needs to be available? (the agent didn't know)

    Case 1: Park Hyatt Hamburg

    Looking at the list of room types it appears the lowest suite type is "Park Suite King/Queen/Twin". For my dates, hyatt.com shows availability at the Hyatt Daily Rate (EUR 300 more than the lowest priced room at EUR 285). Is this a case of them being willing to sell a higher-level suite for the lower-level price but not offer it for upgrades? (I'll try another agent later today)

    Case 2: GH Seoul

    hyatt.com shows availability for Grand Executive Suite, which appears to be one level above Grand Suite (not for sale). I take it they only upgrade to the lowest level?

    This is my 2nd year as Diamond, and it looks like I'll end up with 4 unused upgrade certs. What is your success rate?
     
  2. peteropny
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    peteropny Milepoint Guide

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    The base "entry" suite is what the Confrimed Diamond Suite upgrade (as well as points upgrade and suite awards) book into.

    1) From what I can tell - the PH Hamburg suites are in fact the "Park Suites" - if you can't get another CS agent to confirm it perhaps start a conversation with Gold Passport Concierge here on milepoint.

    2) At GH Seoul - indeed Grand Executive Suite is one level above Grand Suite and is not applicable to the Diamond Suite Upgrades (doesn't mean you won't get one at check-in but not confirmable).

    I've been Diamond for 8 years - and since the introduction of the Diamond Suite Upgrades in 2009, I've always had 1-2 leftover and unused at the expiration.
     
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  3. mmgm

    mmgm Silver Member

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    Just a reminder that the suite upgrades can be booked for after their expiration date as long as the reservation is made prior to their expiration.
     
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  4. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Yes, I used one of last year's batch for a stay in BKK in March of this year.
     
  5. cennas
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    cennas Gold Member

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    Maybe it will help if you call the hotel directly?

    Last year I did this with GH SIN after the GP Suite Desk told me the Grand Duplex Suite that the suite upgrade booked into wasn't available, but the suite a level above was available (Grand Suite King). I called the hotel and they let me used the suite upgrade on the Grand Suite King.

    I also found that some hotels were very generous and upon check-in they would give suites that were a level above the booked suite. In GH Macau, I was given a Grand Executive Suite and in GH Shenzhen, I was given a one-bedroom apartment suite. In both hotels the standard suite upgrade books into the Grand Suite King.
     
  6. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Called again (availability of for-sale suites hadn't changed) and the agent I got this time confirmed the Hamburg upgrade.

    I'll keep checking on the GH Seoul upgrade situation and ask at check-in if needed (don't really care about it that much in this case as I'll be by myself and presumably mostly exploring the city).
     
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  7. MSPeconomist
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    MSPeconomist Gold Member

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    I was told by the Diamond line that a regular room at an Andaz upgrades with the Diamond suite upgrade confirmation cert, into an Andaz suite which is a regular one-bedroom suite at an Andaz property, not a junior suite. My confirmation is consistent with this.
     
  8. Skyraider

    Skyraider Active Member

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    I just stayed at the Grand Hyatt Seoul and must say that the Grand King Suite is not really a suite. The room is fairly small and should rather be called 'executive room' or something similar. It has a sitting area but it is still just one room.

    I burned a confirmed upgrade that otherwise would have expired so I do not complain. Had I paid for it, I would have been dissapointed though.

    The club at the hotel had an impressive breakfast spread however.
     
  9. Skyraider

    Skyraider Active Member

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    I have an upcoming stay (in two weeks) at the Hyatt Regency Penns Landing, Philly. Suite confirmed. Anyone who know what I should expect?
     
  10. Skyraider

    Skyraider Active Member

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    I was upgraded to the Presidential suite att the Hyatt Regency Penns Landing, very nice allbeit somewhat dated hotel.
     

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