I'm going to be staying at the Grand Hyatt Kauai. I called reservations to use the suite upgrade. They said they needed to call the hotel and after a very long hold, said that unfortunately the suite wasn't available for 1 of the nights of our stay and therefore they wouldn't be able to do it. After hanging up, I went to the website just to do a mock booking for the same dates and there are two suites available for booking, the Garden Suite and the Ocean Suite. So what gives - is the hotel trying not to give it away? or is there some T&C I'm not aware of? First time using the suite upgrades. Thanks.