Diamond Amenity via Self-Checkin Machine

Discussion in 'Hyatt | Gold Passport' started by HaveMilesWillTravel, Oct 16, 2011.  |  Print Topic

  1. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Tried to use the self-checkin machine yesterday at the HR Santa Clara. Was surprised it actually offered me four choices for the Diamond amenity. Sadly, 1k points was not among them, so I had to abort and wait for an agent.

    Also found that the barcode scanning from the e-checkin receipt didn't work. It just seemed to have a nice red lightbulb instead of a real scanner :)
     

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  2. RestlessLocationSyndrome
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    RestlessLocationSyndrome Silver Member

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    Unfortunately, this is why I don't utilize the Hyatt self check in machines.... anywhere. The red light bulb was what I noticed the first (and only) time trying it at the HR Santa Clara as well.
     
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  3. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Someone also needs to spell-check those options... susage?!
     
  4. NYBanker
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    NYBanker Gold Member

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    I'm not sure which is less appealing....susage or "domestic cheese."
     
  5. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Good point. 1K points are so much more appealing than any of these options.
     
  6. joesmoe
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    joesmoe Gold Member

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    I dunno the susage sounds pretty exotically rare.
     
  7. paladin87
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    paladin87 Silver Member

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    Why not a susage and domestic cheese plate?
     
  8. joesmoe
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    joesmoe Gold Member

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    Just a guess but aren't those available free in the lounge?
     
  9. Hyatt Gold Passport Concierge
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    Hyatt Gold Passport Concierge Official Representative

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    Thanks for bringing this to our attention.

    There was a configuration issue on Hyatt's self check-in kiosk. This was addressed and now fixed. If you have any other issues with the kiosks, please let us know. We're happy to assist.

    Sincerely,

    Nick B.
     
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  10. dmel

    dmel Gold Member

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    I read somewhere (another thread here? FT? I don't remember) that some Diamonds avoided the self check-in kiosks because upgrades were not handled as well as phone check-in or in-person check-in.

    Am I right to say that if I've used a suite upgrade certificate, then there's no other upgrade to expect and using the self check-in kiosk (other than the amenity issue which Hyatt says is fixed) would be fine? And on the same token, there would be no reason to rush to check-in... arriving late would be fine as well?
     
  11. sonoma

    sonoma Silver Member

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    +1...the last time when I used these machines at both HR ORD and Vancouver, my bed preference was not honored. So I had to join the line for an agent to check me in at these two properties.
     
  12. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Thanks, Nick, for picking up on this and fixing it so quickly.
     
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  13. RestlessLocationSyndrome
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    RestlessLocationSyndrome Silver Member

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    I believe the other posts were in regards to stays booked without using an upgrade certificate.
     

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