Too few posts are about carriers doing the right thing. Delta really came through for me today. I'm heading to the Persian Gulf for the Christmas holidays this year with my family. I booked FOUR low-miles business class award tickets using my DL miles to travel from JFK to the Gulf via CDG over Christmas. ("SkyPesos" my a-double-s! ) Both flights were operated by AF. When I made the booking, the connection time was only 75 minutes. This was a little tighter than I'd like, but good enough I figured. Then, AF made a schedule change on the flight from JFK-CDG, tightening the connection down to 65 minutes. Uh oh. Interestingly, DL's intl-intl connection time at CDG is 75 minutes; AF's is only 60. It seemed I was caught in a gap between two carriers' connection minimums. Travelling with the kids over the holidays, I wasn't in the market to chance a missed connection. Delta's website said that the flights were too close, and that I should try to change them. I called DL, and agent at the Medallion line said she couldn't help me, because the time change was too slight. I pointed out that the DL website said "you may miss your flight" in red letters, or something of the sort, but she said since there was no award inventory on the earlier flight, she couldn't help me anyway. (In a schedule change situation, availability for any seat in your cabin is generally all that matters, not your particular ticketing class.) Rather than debate the issue with the telephone rep, knowing I had plenty of time, I put pen to paper and wrote a letter. (Or, in this case, booted up Microsoft Word.) Earlier today (three business days after I mailed my letter in), Delta both called and emailed - apologizing for the difficultly - and said they'd "work it out to get [me] on the earlier flight." They said it may take up to two days, but they'd be back to me. Upon a review of the itinerary today online, it appeared that they moved me to the specific earlier flight that I wanted. I called SMS to confirm that all the changes were made. The agent said there were a lot of notes to read in my PNR, and asked for "a few minutes" so she could refresh. The agent came back and said they had moved my flights, but wanted to speak with me to be 100% sure of my wish to change before they re-issued the ticket (apparently a written, signed request wasn't enough!). I confirmed the change and the tickets were issued on the spot. I already have new ticket numbers/etc. While it was disappointing to have to write in on such a matter, I was very pleased with how they handled this ultimately. I suspect I could have asked for a supervisor on the phone, but the 20 minutes it took me to pen the letter was probably far less than what I would have had to have spent on the phone escalating the matter. In fairness, because it was a permitted connection by the operating carrier, DL probably could have held firm. Instead, someone empowered looked at the situation and made a reasonable customer-friendly decision - and implemented it within hours. I really appreciate DL delivering this outcome.