Delta Surveys - J.D. Powers effort

Discussion in 'Delta Air Lines | SkyMiles' started by jparker, Dec 7, 2012.  |  Print Topic

  1. jparker

    jparker Silver Member

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    If you are having the same experience that I am, you have started to receive more surveys on a wider variety of topics. I've recently received surveys about my experience in Sky Clubs and today I received a detailed survey about the physical condition of the airplane cabin.

    In talking with some FA's this week, they are now receiving rewards based on survey results about their performance (I think a dollar per positive survey - not sure what the criteria is). They said this is a part of an effort on Delta's part to vie for a JD Powers quality award.

    So, I would expect you are going to see more and more of these if you have not already..


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