Delta just burns me (then I learn it is actually some airline called Endeavor?)

Discussion in 'Delta Air Lines | SkyMiles' started by jonspencer, Oct 6, 2014.  |  Print Topic

  1. jonspencer

    jonspencer Silver Member

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    I booked a Xmas day ticket for 8 AM which seemed damn early

    Delta or Endeavor (whoever) decided this scheduled flight was not convenient for them and shifted me to a 6:30 AM flight

    this has happened several times on my rare flights on USA airlines, they just totally screw you with no explanation at all :eek:
     
  2. eponymous_coward
    Original Member

    eponymous_coward Gold Member

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    So what exactly should airlines do when they need to change a schedule? Never change a schedule without asking each and every passenger if it's OK first?
     
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  3. jrp2

    jrp2 Gold Member

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    I believe Endeavor is the name of one of the regional airlines that operates Delta Connection flights.
     
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  4. jonspencer

    jonspencer Silver Member

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    changing my flight from 5PM to 3:30PM or 1PM to 11:30 AM would be fine but at that time of the morning it is just a total burn

    I have flown Emirates a minimum of 4 times a month for 10 years and I do not recall any instance of them changing a flight time or did Singapore Air, Cathay or Qatar

    so yes I think Delta is totally screwing me and reneging on our agreement after taking my $$$$ :eek:
     
  5. eponymous_coward
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    eponymous_coward Gold Member

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    Then tell them the schedule change doesn't work for you and get your money back.
     
  6. jonspencer

    jonspencer Silver Member

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    you do not need your money back when you book a Xmas flight in January, you need your flight :)

    I do like MP and other posters sharing their experience

    on another post somebody got burned by UA re-scheduling and another poster said you could ring to request another flight

    so I just rang Delta and to their credit they scheduled me on a later flight despite it being higher cost fare class :eek:

    I am travelling a long distance for the Xmas holiday and only a three night stay, so I hate to make the time shorter and more hectic because of a random re-scheduling of a flight I booked long ago
     
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  7. eponymous_coward
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    eponymous_coward Gold Member

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    That works too.

    That being said, what you might think your "agreement" is and what you actually agreed to could be two different things. Your agreement is defined by Delta's Contract of Carriage.

    CoCs make for enlightening reading (as in what airlines can and cannot do). Rule 3 of Delta's CoC:

    As a rule, your remedy on schedule change that you don't find acceptable is for you to go "no, I don't accept the changes", and the airline either works with you to do an alternate accommodation (which is what happened in your case), or you get your money back if you can't come to an accommodation that works for you. But when Delta sells you a ticket, they are most certainly not guaranteeing you there won't be schedule changes. In fact, they explicitly say they won't guarantee scheduling.

    But then again, how many times have we seen all that boring legalese mumbo jumbo in tiny print for terms of agreement/service/contract, and not bothered to read it, and just assumed that what we are buying/using is what it seems to be?
     
    Last edited: Oct 6, 2014
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  8. DTWBOB

    DTWBOB Silver Member

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    Schedule changes occur often. Have you even taken the time to call them and ask for a better time?

    Bob H
     
  9. Jaimito Cartero
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    Jaimito Cartero Silver Member

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    You might want to read message #6.
     
  10. jonspencer

    jonspencer Silver Member

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    my first reaction was not to telephone anyone as I was in Dakar, Senegal at the time
     
  11. eponymous_coward
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    eponymous_coward Gold Member

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  12. jonspencer

    jonspencer Silver Member

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    What’s a perfect fit for Delta can really, really suck for travelers. All of these schedule changes are NOT customer-friendly.

    best line in above article, my thoughts exactly
     
  13. LarryInNYC

    LarryInNYC Gold Member

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    I think those changes are potentially more disruptive than the one they hit you with. Changing from "first thing in the morning" to "really, really first thing in the morning" is less likely to mess up someone's schedule than changing from "end of business hours" to "middle of prime meeting hours" or from "after an early lunch" to "before any lunch".
     
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  14. eponymous_coward
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    eponymous_coward Gold Member

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    True that, and I bet Delta's computers aren't quite smart enough to know that Christmas Day is unlikely to have important business meetings- and who knows, someone flying on Christmas might have a really important business meeting...
     
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  15. LarryInNYC

    LarryInNYC Gold Member

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    I would hazard a guess that a good number of the people traveling on Christmas day are only able to get away at the last minute to get home for Christmas, and might consider an early start a feature rather than a bug. These changes cut both ways.
     
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  16. WilliamQ

    WilliamQ Gold Member

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    ".. I'll be home for Christmas.."
    :)
     
  17. MSPeconomist
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    MSPeconomist Gold Member

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    In DL's defense, normally they're really good about working with you to find convenient new flights after a schedule change unless it's only a few minutes. Agents can open inventory at no additional cost to you on any DL operated flight that's still selling seats, including DL Connection. Standard wisdom is to decide what new flights you want, call, and be nice.
     
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