Delta CEO gives up airplane seat to mom

Discussion in 'Delta Air Lines | SkyMiles' started by sobore, Jun 22, 2013.  |  Print Topic

  1. sobore
    Original Member

    sobore Gold Member

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    http://www.cnn.com/2013/06/21/trave...ed:+rss/cnn_travel+(RSS:+Travel)&utm_content=

    Jessie Frank had spent the entire day trying to get home.

    When a man in a collared shirt and tie placed her carry-on luggage in an overhead compartment and pointed her in the direction of her seat, she didn't give it a second thought. She assumed he must have been an off-duty pilot.

    "As the plane descended into Atlanta, the flight attendant announced that there was a special guest on board," wrote Frank, in a letter to Delta Air Lines CEO Richard Anderson. "He was riding in a jump seat, because he had given up his place to allow one more person on that flight. That special guest was you: Richard Anderson, CEO of Delta."

    After she landed, Frank shared her story and gratitude in an open letter on her Facebook page. Since posting the letter, it's been shared nearly 1,500 times, commented on dozens of times, and received nearly 200 "likes."

    In her open letter to Anderson, Frank mentioned that she really wanted to pick up her daughter, who suffers from Type 1 diabetes, from camp.

    Read More:
    http://www.cnn.com/2013/06/21/travel/delta-ceo-gives-up-airplane-seat/index.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+rss%2Fcnn_travel+%28RSS%3A+Travel%29&utm_content=
     
  2. downhillcrasher

    downhillcrasher Gold Member

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    Win for Delta.

    Smisek would probably IDB this woman so he could get on the flight.
     
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  3. USAF_Pride
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    USAF_Pride Gold Member

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    Win for DL, but lets not think too far past the extra $ they got for having the seat filled by a paying customer!
     
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  4. canucklehead
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    canucklehead Gold Member

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    very nice and professional gesture by Mr. Anderson and reply by Ms. Frank.
     
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  5. MLW20
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    MLW20 Gold Member

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    Great story and gesture by Richard Anderson!
     
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  6. Scottrick
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    Scottrick Gold Member

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    Smisek recently flew coach on the relaunch of the 787. Maybe he didn't need to be on that plane at all, but he surely could have told is personal assistant to assign him BusinessFirst. I think he's just as capable of giving up his seat for a customer.
     
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  7. Counsellor
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    Counsellor Gold Member

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    Interesting.

    It doesn't say, but because it doesn't I infer that Mr. Anderson's original seat was in economy. (It would seem unusual for the CEO not to have been bumped up to First, unless this was a single-class flight.)
     
  8. milchap
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    milchap Gold Member

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    You can't buy public relations like this one generated by the CEO. :cool:
     
  9. Flyer1976
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    Flyer1976 Gold Member

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    I'm fairly sure it was on a Delta flight.

    The Delta CEO cannot jump seat on another airline except for his own company (Delta).
     
  10. John777

    John777 Silver Member

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    He flies economy on DL domestically
     
  11. gregm

    gregm Gold Member

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    Mr. Anderson NEVER flies first class. He always sits in economy.
     

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