Delta apologizes for flight cancellation

Discussion in 'Delta Air Lines | SkyMiles' started by Gargoyle, Jul 21, 2011.  |  Print Topic

  1. Gargoyle
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    I just received an e-mail from DL apologizing for the inconvenience I had when a flight was canceled two days ago, and asking me to take a brief survey to tell them about it.

    Only think is, I was able to SDC to an earlier flight and made it home early, so I didn't know until now that my scheduled flight segment had been canceled. :p

    (also, the html code on the e-mail from DL was mangled, so it took forensics on my part to even find the survey link; and when I did pull it up, it didn't function properly. But it was a nice gesture on their part anyway).

    :) :D :p
     
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  2. tommy777
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    United also does that, but for my last cancellations as a 1K, the apology had a voucher attached to it, beats the crap out of an apology ;)
     
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  3. Gargoyle
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    How much compensation should I demand for a flight being canceled, if I had jumped on an earlier flight instead? :D
     
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  4. NYBanker
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    None.

    You got to your destination sooner than you planned on and were even unaware of the original cancellation.
     
  5. Gargoyle
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    you would have to introduce common sense and logic here. :(
     
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  6. NYBanker
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    Did you get an upgrade? Were there PDBs served? We could mount a case for 7,500 miles over some injustice I'm sure... ;)
     
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  7. Gargoyle
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    I had been upgraded on the original segment, rushed through customs/immigration and then waited in a long slow TSA theater line; A DL employee came to the line, asked if anyone had a short connex, and escorted a few of us to the front of the line. I cleared TSA about 21 minutes from scheduled departure of the early flight; I didn't bother calling Special Member Services because I figured I'd missed the earlier flight, and anyway it was at gate control. Still, I figured I'd rush from T3 to the bus terminal (gate 23) at T2, just in case... made it in 10 minutes, straight to the GA, asked if ORD had pushed back yet. She said they hadn't started boarding, I handed her my BP and asked politely if there was a seats available. Sixty seconds of typing and she handed me a new BP, again sitting up front on a CR9. And yes, I did get a PDB from a smiling Comair FA.

    So, the only think DL did wrong is that they did nothing wrong, leaving me nothing to rant and rage about- that in itself is a disgrace, because, as we've learned in years of online forums, it is our right and duty to gripe and bash, and the obligation of big corporations is to abuse us. They failed in that obligation, so by not abusing me they committed the unforgivable sin.
     
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  8. ACEDAD
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    ACEDAD Silver Member

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    Probably writing them a nice note letting them know that you appreciate the gesture even though you weren't personally affected might be appreciated.
     
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  9. RestlessLocationSyndrome
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    You should demand back the 15 seconds of your life that it took to figure out that you weren't actually on the flight that was emailed to you. Then you should tell them that this is a problem in their system and that it should be first cross-checked with the actual flight manifest. Then ask them for the real big bucks in consulting fees for improving their systems and processes. :D
     
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  10. Dovster
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    If you had been placed on the earlier flight against your will, and if the change forced you to spend extra time at JFK, you should be given lifetime DM.

    If you asked to spend additional time at JFK you should be given a long-term vacation at the Happy Gardens Asylum for Ding-a-Lings.
     
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  11. Gargoyle
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    lifetime Dovster Medallion? Is that what happens to people who spend too much time in NY?
     
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  12. rwoman
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    rwoman Gold Member

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    NONE??? Doesn't that defeat the sense of entitlement we know exists amongst all DL fliers???? I mean, if you're 8.5 minutes late to your destination or they let the plane leave since you were 10 minutes late to the gate, you do not DESERVE compensation???

    I'm kidding in this instance and I'm glad Gargoyle made it home with SDC...but we know there are those out there who seem to think every second of delay or inkling of craziness = compensation. ;)
     
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  13. NYBanker
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    Maybe there should be a surcharge since he got there early? ;)
     
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  14. Gargoyle
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    To add to the disappointment, they didn't even offer me Biscoffs on the CR9 from JFK-ORD. Just a PDB and this food. The food was served with metal flatware; a fork, a spoon, and a 4" knife that DL must have smuggled through the TSA checkpoint. Think of the children! (and think of my three chickens*, Roostie, Little Momma and Big Momma, and how they would have thought about Comair offering me a choice between a Chicken Sandwich and Chicken Breast).

    comair-food.jpg

    *the link is to a thread in the Sooper Secret Milepoint Silver forum, so if you're not silver yet, I apologize, you won't be able to see it. Hurry up and post more, get yourself some points. Meantime, here is a photo of my birds:
    [​IMG]
     
  15. MSPeconomist
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    I wish DL would recognize that I'm entitled to compensation for every email survey request they send me where the link doesn't work.:D
     
  16. Gargoyle
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    I've reported that a couple times, the html comes in mangled and even with forensics I can't get the survey link to work. (last time I could get to the survey first page, but clicking "next" gave a server error message)
     
  17. bez7
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    Funny thing last week...I received an automated call from DL that my DTW - SLC flight was delayed, no explanation of why, but the call came 40 min before the original departure time and I was already at the gate. The delay was originally 2 hours but stretched to 3.5. What made it worse is that the problem was a weather delay keeping our plane from departing BWI, so they knew long before that my leg would be delayed. I complained to DL to explain that their automated alert system was pointless. Now to get Delta technologies to fix the problem...wait, that'll be a laughable delay in its own right :)
     
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