Hi - We took a trip from NYC to St Thomas, UVI. On the return, American Airlines had a terrible check-in process in place at the St Thomas airport so it came as no surprise that they ended up sending one of our bags to Toronto instead of to JFK since they tagged it with someone else's luggage tag. It has been two days now and the bag has not arrived though they have located it in Toronto and seems it was driven over to Buffalo then flown to Chicago and is now on its way home to NYC. Is there anything we can "reasonably" ask American Airlines for as it relates to compensation, be it vouchers, miles, status upgrade, money... For what it may be worth, I am Platinum status. Thank you.