Dallas Call Center?

Discussion in 'Delta Air Lines | SkyMiles' started by brfort, Apr 21, 2012.  |  Print Topic

  1. brfort
    Original Member

    brfort Silver Member

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    I am a PM and I always ask where my call was routed to. I usually get Salt Lake, Cincy, or Chilsolm, but tonight I got Dallas. Is this a new call center for PMs?
     
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  2. mersk862
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    mersk862 Gold Member

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    I've gotten DFW a couple of times. Rare but it does happen.
     
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  3. MSPeconomist
    Original Member

    MSPeconomist Gold Member

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    I got Dallas once as a DM and the agent told me that they weren't high level elite but did handle the overflow at times. This was one of the best nonChisholm agents I've ever had. She was very efficient and proactive but was also willing to admit and check when she wasn't sure. I'll take DFW over CVG any day.
     
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