Note: If this issue has been posted elsewhere, please move to correct thread. "Thank you for contacting United Airlines. Your email has been forwarded to the appropriate team for handling. Due to technology changes related to the United-Continental merger, please note that this email address will be discontinued effective 7 April. (This is for reference only; as indicated, your message has reached the appropriate department and there is no need to resend.) After 7 April, should you have general questions, please visit united.com and consult "Ask Alex", our virtual expert. If you would like to share feedback regarding a travel experience, please contact Customer Care at united.com/feedback. We appreciate your business and look forward to hearing from you." On Mileage Plus account issues, I've had pretty good luck with the MP Customer Solutions group over the years and it will be sad to see it disappear. It is especially disappointing as the replacement is an automated response system.