Hello all, I had a bad experience with United at SFO at the beginning of August. I'll spare you the entire story. I arrived over three hours early. Airport was a ZOO! Security line went almost the entire length of the ticketing area (both sides). My flight was delayed because they were waiting on the incoming plane. Since I was early, I paid for Lounge access for 2 (my GF and I; on same confirmation number). Found out we were so delayed, we were going to miss our connection in Denver to Wichita. United Club representative couldn't rebook us on confirmed seats through Denver for 2 days because the flights were sold out. She eventually found us routing from SFO to LAX to ORD to ICT. We arrived 12 hours later than originally scheduled after flying throughout the night. Our bags were not there. We were told by the United agents there that we would have to come back later, after the next flight from Denver landed or wait until that night for the bags to be delivered. I contacted United on August 18th and Sept 27 via their online customer care form. I have not received any communications from them other than the confirmation email. I reached out to United Insider on this forum via PM and tried United on twitter via PM. No response. I don't know what kind of compensation I am due (was my missed connection and subesquent reroute a "denied boarding"?) or what I should try to get. It was extrememly inconvenient and upsetting to spend nearly 24 hours trying to get from SFO to ICT. I would also like my club fees refunded because after the agent rebooked me, we had to leave the lounge immediately to change terminals to make our flight. What should I do? Are there any other customer service avenues I haven't tried? Thanks for helping out a United and frequent flyer world newbie!