Customer Relations

Discussion in 'American Airlines | AAdvantage' started by traveltsar, Mar 20, 2013.  |  Print Topic

  1. traveltsar

    traveltsar Silver Member

    Messages:
    64
    Likes Received:
    131
    Status Points:
    310
    Has anyone had any luck with being compensated by AA's customer relations for a snafu they caused? I recently contacted them about an issue that I had regarding a flight I thought was booked through AA.com for Cathay Pacific, but was actually cancelled 2 weeks later. The manager I spoke with offered me 5K miles or $120, which to me seems an admission of guilt. Due to the great inconvenience caused, I opted to take my chances with customer relations which has yet to return my call/email- 2 weeks later.

    Any suggestions?
     
  2. Aktchi
    Original Member

    Aktchi Silver Member

    Messages:
    609
    Likes Received:
    668
    Status Points:
    720
  3. anabolism
    Original Member

    anabolism Gold Member

    Messages:
    1,403
    Likes Received:
    1,771
    Status Points:
    1,120
    Did you get rebooked? What was the end effect on you? What sort of compensation are you looking for?
     

Share This Page