Well, I stayed here 5 days last week (booked at the previous 25k rate, points and cash, $300). All I can say is I was underwhelmed. When I checked in, the desk agent was flat and robotic, and proceeded to ram through my room assignment before I could say 'boo'. She literally tossed the room cards on the counter before I'd fully stepped up to the desk. Damage was: No upgrade (in fact two twins when I'd requested a single King, granted I couldn't specifically book that on points) No club access (see above) No free wireless No breakfasts/drinks No goodie bag Not even the 'recognition of status' (Plat), although she did rattle off a monotone 'thanks for spending your POINTS (and not real money!) with us' which is a bit like salt in the wound. The hard product was ok. Beds were comfy, room/halls well decorated and everything was clean and in good repair. TV channels were meager and often dropped off (satellite dish), insert "you're not there to watch TV" disclaimer. The non-upgraded view (some of the corner rooms have truly spectacular views of Times Square) was ok. You could just see Times Square if you got up against the window, but I'd hoped for better. I realize it's a bit much to complain for staying nearly a week at about 80% discount (cash-wise), and probably they felt that was all they owed me. However, if I'd gotten just one or two of the above, it would have turned me from 'p*ssed off loyal customer' to 'reasonably satisfied loyal customer'. It doesn't take much, throw me a bone here. My wife chided me "Well didn't you ASK for an upgrade?", but no, after waking up at 3am, being crammed into a coach seat and missing lunch, I was not on my "A" game for a white-knuckled speed-negotiation. Nor do I like to feel like I have to take a fistfull of Adderall and three cups of coffee just to check into a room. I bet if I'd picked the IC just a couple blocks away, I'd have gotten plenty, given my track record with them. Bottom line, I won't stay here again. In addition to the poor service, the only thing this CP has to offer in exchange for the high rates is location, and that location wears thin quickly. There are several cheaper alternatives just one or two blocks away. The problem with being right on Times Square is, as soon as you step out of the hotel, there's the crush of the crowd (everyone, it seems, is always smoking), and the loud, aggressive panhandlers for the homeless. You'd think that by day 3 they'd recognize me as a no-sale, but no. Every day, right there, in your face. One or two blocks away would have been cheaper, and much better. On the up side, otherwise it was a good trip. Despite the TS panhandlers, nearly everyone else we encountered at NYC was extremely nice! I mean, what happened to the full rude NYC experience? I also never felt the least bit unsafe, even riding the subway (slightly drunk) at 2am. We scored discounted Broadway tickets at the TKTS booth, had some truly delicious pizza, and made fools of ourselves in a fancy restaurant.